Greater London Enterprise Awards 2017

SME NEWS / Greater London Enterprise Awards 2017 15 Best Laundry Service Provider 2017 g our members of staff from their very first training session or first day at work on the processing floor. Our values include acting with integrity, where staff must act with honesty and integrity, working to ethical principles. Also, employees must give the best and unmatched results for all round satisfaction and show passion, putting the heart and mind in the work to achieve the best. Valuing our workplace and leading by example. Finally, staff must be consistent in offering the best for wonderful experience each time; every time., all the time whilst providing a world class service and achieving excellence, each day, every day.” In their concluding comments, the team provided us with a charter which outlined the code of Practice, employed and operated at Richmond Laundries and what clients can expect from the business. “Lastly, staff deal with all customers, in a lawful and ethical manner, maintaining the highest levels of customer service and after care at all times. They must deal with any textile rental/long term service agreement queries within 24hours. Client satisfaction with the quality of our service will be an essential part of how we reward our staff. All employees must process linen rental articles in accordance to the systems laid down. Looking to maintain, repair and replace after normal wear all items hired to customers, our staff also ensure regular and punctual deliveries and evaluate the needs of clients and offer them objective solutions and advice. Finally, we ensure a flexible agreement to services provided to adapt to ever changing requirements. “Each one of our 202 contracted clients have a key account manager that is trained to be readily available to meet the needs of our clients. We strive on customer satisfaction, pristine quality and exceptional customer service, which are all at the heart of our core business. Our main values are to listen to our client’s needs, understand their business offering and bring real solutions to the table.” Contact Email: enquiries@ richmondlaundries.co.uk Address: 9 & 29 Cedar Way Ind. Est, Camley Street, London, N1C 4PD, UK Phone: 020 7388 7878 Website: www.richmondlaundries.co.uk