UK Enterprise 2017

WORLDWIDE BUSINESS REVIEW / UK Enterprise Awards 2017 45 , Touched Hair & Beauty is a client focused hair and beauty salon based in Stoke on Trent. We invited Thomas Hope to talk us through the salon and the range of treatments it offers. Best Hair Salon - Staffordshire Touched Hair & Beauty aim to go above and beyond expectations so that every one of its customers receives a 5-star service, as Thomas emphasises. “At Touched Hair & Beauty we pride ourselves on delivering luxurious hair and beauty services to our clients in our friendly, warm and welcoming customer focused salon. We cater for ladies and gentlemen of all ages, from offering mini trims to the under 5’s all the way to introducing contemporary new looks to our glam granny’s, our aim is to go above and beyond expectations so that every one of our customers receives a 5-star service. “To ensure we meet each of our customer’s needs, we offer various colour and cut services incorporating all the newest trends and fashion influences and we keep updated via numerous courses during the year to enhance or skills and keep us on top. Across our hair and beauty services that we offer we also use the latest innovations on products like Wella, Olaplex, High Definition Brows and Nouveau lashes and we have some of the highest qualified team members in these services in Staffordshire. “In addition, service is equally important, and I always feel that providing a one on one service where we focus on one person at a time from consultation, colour, cut and even the shampoo is unique to ourselves. We like to WUK17042 be there for our clients ensuring that your hair or beauty service has our full attention at all times. I would like to think that we are a great option as we are passionate creative people who love making our clients leave feeling special and looking great.” As in any service industry, staff are of vital importance in the hair and beauty sector, and as such Thomas works to ensure that his team is always supported so that they can offer the very best possible service to clients, as he explains. “Personally, I have always believed that if you love what you do and invest time and energy into nurturing your skill, you will always be successful. We are very fortunate to have an amazing team in our salon and behind the scenes who believe in our business, have true dedication and have the passion to deliver the very best for each and every one of our clients. “To support them creatively, we always encourage our team to embrace new ideas and let their creativity flow. In our trade, new ways to create and perform services come around regularly due to the ever evolving demand from our clients, and we challenge ourselves to take these on and deliver them to high standards to ensure we provide the best service for our clients. Asides from this, we also do regular training with leading providers such as Label.M and the Wella training Academy.” Looking ahead, Touched Hair & Beauty will continue to focus on providing the very highest standards of service to its clients, including offering innovative treatments that help it to remain at the forefront of the latest developments in the ever changing beauty industry, as Thomas concludes. “As a company, we have to adapt and embrace change, even when change may be difficult or pose challenging. We stay focused and carry on delivering the very best we can. We like to be open and honest with our customers and by doing so we feel it builds a level of trust so that our clients will understand and be involved with our decisions as a business. As we look towards the future, our focus is to embrace the success of our salon and to build on from that by investing in talented individuals who are passionate and driven to provide the best in the profession. “Fundamentally, delivering the very best service is at the centre of everything we do at Touched Hair & Beauty. Over the years we have fine tuned our salon to create a beautiful environment that you instantly feel comfortable walking into. We often evaluate and update our ideas to match current trends and try our best to involve our clients in what we plan for the future, so that we hopefully always stay on the very top of our game.” Contact Email: enquiries@ touchedhairandbeauty.co.uk Address: 62 Werrington Road, Stoke on Trent, Staffordshire, ST2 9AF, UK Phone: 01782 214 382 Web Address: www.touchedhairandbeauty.co.uk