UK Enterprise 2017

WORLDWIDE BUSINESS REVIEW / UK Enterprise Awards 2017 69 , Best Luxury Holiday Company 2017 & Travel & Tourism Business Growth Excellence Award 2017 AirworldToursprides itself onbeingoneof thefinest independent touroperators.We invitedJamal Shahid to tell usmoreabout thefirmand the secretsbehind its success. WUK17069 Airworld Tours is a London-based tour operator offering affordable luxury holidays worldwide. Jamal discusses the firm’s clients and how it works to ensure that they always receive the highest possible standard of service and support. “At Airworld Tours, our clients, who are made up of couples and families alike, are those who seek luxury holidays at affordable prices. We provide the full package holiday experience, which includes flights, accommodation and transfers in resort. Once clients are in resorts, our local representatives can also offer them a variety of excursions, sightseeing and other activities which are available. I believe our success is down to our firm commitment to offer our clients a bespoke and personal experience. “Our mission is to offer a seamless Luxury Holiday experience to our customers and we are continually training our staff in all matters that involve our business to offer a service of the highest quality. We pride ourselves on the experience we offer to our clients and the amount of money our clients save, when booking with us. It also makes us proud, when customers comeback from their holiday and give us fantastic review. We have fantastic Luxury product portfolio and very special relations with our chosen trade partners. Our resort partners are selected based on various criteria, for example, some are chosen for their character, some for their exceptional value for money they offer, some for their location. Our clients will choose us because of these very reasons.” A key part of achieving the firm’s mission revolves around having a dedicated team who are committed to supporting clients, as Jamal explains. “To ensure excellence for our clients, our internal culture is to offer a seamless, friendly, efficient and professional holiday experience, with tremendous value for money. Our staff are continuously visiting the destinations and resorts we offer, thus making sure they have the latest up-to-date information and are fully conversant with the product we offer. In addition, our staff are regularly trained on their respective tasks to maximise their potential and efficiency. The company is thankful for the loyal support of its staff, which has immensely helped the company to grow. In return company is helping staff to improve their customer care skills, knowledgebase and bring more positive contributions, so that our customers keep enjoying the affordable Luxury holiday experience we offer.” This bespoke, client focused approach has helped the firm in its success as it is in line with current trends in the industry, as Jamal is keen to highlight. “Currently we are seeing our customers looking for more exclusivity. They are buying higher value and higher quality holidays. One of the other trends we find is that it seems - although this is the age of hi-tech - customers generally do still want to speak to someone and ask for advice. They feel more confident when they actually talk to our staff and get that personal touch.” Looking ahead, Jamal foresees challenges for the tour operator market but remains optimistic for the ongoing success of Airworld Tours. “Over recent years the economy has been stable in, and as such we have seen lot of consumer confidence in spending. The Brexit and the effect it had on exchange rates has already started making holiday, bit more expensive. We hope to see return of stability soon so the consumer confidence stays at current levels and customers keep enjoying their holidays. “Despite these challenges, Airworld Tours remains a growing business. We have doubled in size within last 3 years and are looking to do same once or twice again. We are also looking to bring more innovative product for our customers with multi centre itineraries.”