UK Enterprise 2017

80 WORLDWIDE BUSINESS REVIEW / UK Enterprise Awards 2017 , Best Online Wholesaler 2017 As a leadingB2Baccommodationwholesaler, Travellanda isoneof the travel industry’s fastest growingcompanies.Weprofile thefirmtoexplore the secretsbehind its success so far. Travellanda’s vision is to develop innovative technology to serve the travel industry and provide the very best hotel rates to its clients. With its cutting-edge technology and 24/7 customer support, Travellanda provides an inventory of over 200,000 hotels worldwide all with highly competitive rates. Currently the firm has its head office based in London, United Kingdom along with local offices in Istanbul, Bangkok and representatives in over 10 countries worldwide. Using one of Travellanda’s plethora of tools and services such as; Online Reservation system, XML Connectivity or White label; Travel agencies, tour operators, B2B online systems and OTA’s have access to a full range of hotels from 1-star budget to 5-star luxury hotels, from self- catering apartments to holiday resorts including all different kinds of room types. It is the vast choice of hotels, services and state of the art technology that makes Travellanda a great medium for travel companies to increase their business. Travellanda’s mission is to make work and life easier for its clients. Booking hotel rooms must be an automated, easy and straightforward process with a team of people behind acting in real time to help our partners. Online business is more than technology and the human being is more than ever at the centre. Making the work and life of its partners easier is at the core of WUK17068 our values and Travellanda does it in a surprisingly, funny, friendly, unique and professional way. To achieve this, customer centricity is key for Travellanda. It is what helps differentiate itself from competitors. The focus has always been to build long lasting relationships with suppliers and clients, hence the company slogan which is ‘Believing in Partnerships’. The firm are constantly reinvesting profits back into the company to ensure that it offers the very best technology, products and services possible. This is particularly vital as the travel industry is forever evolving and for companies like Travellanda, it is imperative to keep enhancing and increasing goals and targets. Technology is at the heart of the industry which is why Travellanda employ an in-house technology team to keep pushing the boundaries and providing clients with excellent products. Recent developments introduced by the firm to ensure continued growth and excellence for clients include 24/7 customer service, which was introduced in the first half of 2016 and has been a tremendous success, allowing clients from any time zone to get the support they need to run their business. This was made possible through Travellanda’s three global offices, London, Istanbul and Bangkok. Along with a consistently updated XML feed, Travellanda has also made significant improvements to its highly acclaimed ’money making machine’ White Label B2B solution where agencies can instantly plugin to a readymade customisable system and start making money. Travellanda’s White Label solution allows agencies to get setup with their very own branded B2B booking system which provides them with access to over 200,000 hotels worldwide at extremely competitive rates. It is fast becoming one of Travellanda’s most popular product as there is little to no development needed for the agency, all they need to do is upload their logo and start selling. Additionally, Travellanda is constantly acquiring new suppliers and increasing its inventory, now with well over 200,000 hotels worldwide, so that they are consistently meeting its clients’ ever evolving needs. Many of its clients are very satisfied because they have access to a large number of product through one feed. Travellanda’s strategy moving forward is to continue increasing the quality and quantity of its supplier base, to revolutionise its technology and to always ensure that human resources are at their best providing the best service and the best rates. Overall, Travellanda and its entire team are very proud to have been awarded ‘Best Online Wholesaler 2017’ by the UK Enterprise Awards. The team believe that this achievement was only possible through the hard work and dedication all the staff have put in over the years, and moving forward this will remain the firm’s focus as it looks to build upon its current success. Looking ahead, Travellanda’s ongoing focus to dramatically improve the technology even further by introducing additional data centres and improving its cache to allow clients to be able to access its inventory at much a much fast rate. Travellanda recently reported that it has made more sales in the past 12 months than it did in the first six years in business. To sustain the growth, the company plan to keep reinvesting in technology and human resources in the future.