2018 Scottish Enterprise Awards

28 SME NEWS / 2018 Scottish Enterprise Awards , Nestled into the Dumfriesshire countryside, Blackaddie House hotel is a 4-star country restaurant with 5 rooms and 2 suites. Having recently recognised the establishment in our 2018 Scottish Enterprise Awards we caught up with Ian McAndrew to learn more about how it has achieved the incredible success it enjoys today. Best Luxury Country Guest Hotel & Restaurant 2018 Blackaddie Country House Hotel SCO18023 With five rooms, two suites and two self- catering cottages, Blackaddie House is able to welcome guests from around the world and offer them the benefit of their award-winning hospitality. The hotel sits on the banks of the river Nith in Dumfriesshire on the edge of the Royal Burgh of Sanquhar, and as such guests can enjoy the benefit of beautiful views as well as exceptional hospitality, which is the backbone of the establishment’s service offering, as Ian highlights in his opening comments. “In today’s competitive market, here at Blackaddie House we have to be on the top of our game at all times, as the slightest issue or deviation can cause immense problems and damage our reputation. As such, we are committed to providing our guests with the very highest possible standards of service, by keeping our staff fully briefed and trained at all times. As owners we believe that it is also vitally important that we are available to our guests at all times, as often it is not just the place people are coming to visit, but they are coming to see us and interact with us personally. A personalised service is offered to everyone who visits Blackaddie House.” Operating in such a challenging market, the hotel and its dedicated team work hard to ensure that they offer guests a unique service offering that is miles ahead of the competition, as Ian is eager to emphasise. “With a competitive market and cheap deals being key challenges for us to content with, at Blackaddie House we remain committed to providing our guests with exceptional support and service so that we can remain ahead of our competition and prove that we are worth visiting. Our personal attentive touch, our attention to detail and our uniqueness all set us apart from other generic chain hotels and mark us out as a great place to stay. “Additionally, we move with trends in the hospitality industry to ensure that we offer guests the support they need and expect. As more and more people become aware and concerned about where their food comes from how it is sourced and prepared the better we have to be about making sure we are doing everything we can to make sure we are as ethical as possible.” Ultimately, the future looks bright for Blackaddie House, as the hotel continues to welcome guests from around the world and provide them with its award-winning hospitality. Ian concludes by exploring how the establishment will remain committed to excellence and aim to stand-out from the crowd over the years to come. “Looking to the future, our plan is simple: to continually upgrade the services we offer and the quality of the experience, rooms, food and service. By offering our guests the very best of the best we feel certain that Blackaddie House will remain a bastion of great Scottish hospitality for many years to come.” Company: Blackaddie Country House Hotel Contact: Ian McAndrew Address: Blackaddie Road, Royal Burgh of Sanquhar, Dumfriesshire, DG4 6JJ, UK Phone: 01659 50270 Website: www.blackaddiehotel.co.uk