2018 Scottish Enterprise Awards

34 SME NEWS / 2018 Scottish Enterprise Awards , With over 20 years’ experience in the market, Glenham Property is now one of Edinburgh’s leading property management, investment and letting agencies. Miles Gilham provides us with a fascinating insight into the firmand the range of services it has to offer. Best Real Estate Management Firm 2018 & Award for Excellence in Landlord Investor Services Glenham Property Management SCO18045 Priding itself on delivering the highest quality service to both landlords and tenants, Glenham Property has achieved incredible success since inception, and today is a market leader in this competitive market. Miles discusses his firm’s service offering and how it has come to achieve the success it enjoys today. “Here at Glenham Property, we are based in Scotland’s capital, but our reach is international, and we have clients from across the globe. Our multi award-winning reputation is built on our in-depth knowledge and experience, proven track record, attention to detail and friendly, professional customer service. It all adds up to peace of mind and great returns, whatever your needs and budget. “To ensure excellence for our clients, we combine our expertise with the latest resources and technology to provide a comprehensive range of property services from investment and acquisition consultancy to property care, full management and lettings services. As we always try to put the client first we try to offer a ‘joined up’ approach to investing, letting and managing properties. We see ourselves as asset managers and not just letting agents and this changes our focus to always keep in mind the key reason we are here and that is to provide the client with the highest returns on their investment but also to mitigate the risks as much as possible.” Operating in the highly competitive property management market, Glenham Property has to work hard to differentiate itself from its competitors. This is central to the firm’s mission, and manifests itself in the form of exceptional, personalised client service tailored to meet the individual clients’ requirements, as Miles is keen to highlight. “As part of our client focused approach, our mission is to provide the highest levels of service and value for money to investors and landlords in the Edinburgh market. We try to be transparent with everything that we do and the way that we communicate. It is vital for our clients to have faith and trust in us as all of them have high value investments and many are overseas so they rarely if ever visit the properties. We have a holistic approach and work to ensure high returns and to mitigate risk at a reasonable cost. Our clients only have one point of contact and the PM will deal with all their issues. As we are a small company we care about our clients and our Managing Director can always be reached out of hours for any client issues or emergencies. “After all, a personalised approach is vital to ensure that our clients feel supported, and as such each client is allocated a dedicated Property Manager who deal with all of the issues and facets of the letting and management process. This ensures that the client only has one point of contact and that they can hopefully create a good working relationship with our clients. It also means that when a client has a problem they just speak to one person and that Property Manager will own the problem and ensure resolution.” Being based in Edinburgh offers the firm a myriad of opportunities, which Miles is eager to explore. “Edinburgh is an attractive place to invest as it has a growing population with high average earnings, high tenant demand, low void times and strong levels of capital appreciation. Added to this is the still reasonable level of capital required to access the market all of which means that ROI levels are attractive to investors. “As such, we are proud to be based in this historic city. In today’s market we are seeing a marked increase in interest from overseas buyers both ex pat and foreign nationals. This is partly being driven by the reduction in the value of Sterling but also as many investors who may have looked to London and the South East are now looking further afield to generate yield. Scotland has come onto the radar as overseas investors become more educated furthermore, domestic investors who again traditionally would have focused on the London and South East markets are now looking at alternative areas that offer better opportunities for returns. This offers us many opportunities to support an even wider array of clients over the years ahead.” Seeking to build upon its current success, looking ahead Glenham Property has a bright future ahead of it, as Miles is excited to conclude. “Ultimately, as we have now cemented our position as one of the best agencies in Edinburgh, here at Glenham Property we are now looking to expand our penetration in the local market both organically and through acquisition and also to offer our services to new markets. These developments will offer us the chance to grow even further and flourish in this increasingly important market.” Company: Glenham Property Management Contact: Miles Gilham Address: First Floor, Atholl Place, Edinburgh, EH3 8HP, UK Phone: 0131 557 5101 Web Address: www.glenhamproperty.co.uk