2018 Scottish Enterprise Awards

SME NEWS / 2018 Scottish Enterprise Awards 39 , With over 30 years’ experience, Radbury Double Glazing Ltd offers double glazing door and window solutions to a wide range of clients. We spoke to Managing Director, Lesley Leggat to find out more. Best Double Glazed Windows & Doors Supplier 2018 - Ayrshire Radbury Double Glazing Ltd SCO18040 Established in 2010, Radbury specialise in all window and door products and have been providing bespoke products and services to Homeowners, Tradesmen, Local Authority and the NHS for many years. Lesley explores how the firm’s dedication to excellence and client service is what sets it apart from its competitors and has helped the firm achieve the success it enjoys today. “Thanks to our attention to detail and quality, at Radbury we ensure every job is tailored to our customer’s requirements with an unrivalled service of which we are proud. Radbury, first and foremost, is customer centric and takes pride in its lean organisational structure building efficiencies into every stage of the process, thus passing savings onto customers allowing a wide variety of products and services at the highest quality. “It is our exceptional customer service and high quality bespoke products at affordable prices which set us apart from our competitors. Each job is treated with the highest importance, regardless of magnitude. We truly innovate and adapt to ensure our finished product meets the highest expectations of the customer and our experienced team ensure this by spending substantial amounts of time with customers, updating them on progress and continuously confirming design and timelines. We stay away from the typical sales model and instead evangelise through happy customers who have received an industry leading service. This becomes evident when observing the numbers of returning customers and referrals.” This client service would be impossible without a dedicated team, and as such Lesley is extremely proud of the firm’s internal culture and team of expert staff. “To ensure excellence for our clients, Radbury’s organisational structure is extremely flat which forms an internal culture of knowledge sharing, continuous learning and shared accountability for all successes and failures. Each member of our team specialises in a particular area meaning that a project needs the input from all departments to be successful. This means that each team member really has a sense of value fostering a truly impressive level of ownership and commitment from all involved.” Looking to the future, there are many great opportunities for Radbury to further enhance its success and service, as Lesley is proud to conclude. “Exciting times lie ahead for Radbury with four years of contracted work with South Ayrshire Council combined with smaller projects allowing the firm to really make a difference locally. Everyone at Radbury see this as a great opportunity to learn and grow ensuring all future customers benefit from our ever-growing experience as well as allowing the company to grow and provide opportunities for local employment. We are looking forward to continued success of our domestic services, always striving to provide a higher standard to our customers, both new and existing.” Company: Radbury Double Glazing Ltd Contact: Lesley Leggat Address: West Sanquhar Road, Ayr, KA8 9HP, UK Phone: 01292 287994 Website: www.radburydoubleglazing.co.uk