SME News Q4 2024/ 12 Most Transformative Business Consultancy Firm 2024 Boosting both the profits and the people of the organisations it works with; Essex’s Carter Consultancy has positioned itself as the business transformation consultancy firm for discerning businesses seeking to motivate and inspire through cultural transformation. Businesses of all sizes are afforded this treatment, empowered by the firm to take beneficial action that leads to demonstrable results. Celebrated by us for the second year running, we explore the business and its transformation strategy below. When it comes to driving lasting transformations across client businesses, Carter Consultancy’s approach is based around the three primary methodologies of Continuous Improvement, Customer Experience, and Change Management. The firm does this by helping its clients take the necessary steps to both improve the processes and overcome the issues that are under their control. This is achieved through bespoke packages assembled around a business’ needs, with offerings including the likes of coaching, intervention, and training. Sessions are delivered in a variety of ways, from a one-day workshop through to the embedding of a methodology on an ongoing basis, meaning that the perfect solution is available for any business. For example, just last year alone, Carter Consultancy partnered with everything from a leading IT and software company looking to focus on improving the customer experience across its global organisation, to a small e-commerce and marketing business seeking to build a solid foundation from which to grow and scale its operation. Regardless of the nature of a business, be it a retail store or a non-profit, it is the dedication to embed or enhance an organisation’s culture that keeps this firm moving forwards. It is this growth and development of individuals, something which supports the expansion of a business and improves the customer experience, that Dave Stubberfield, the mastermind behind the firm, enjoys the most. Although it serves clients on a global basis, this is particularly rewarding when it is carried out in the UK and supports the local economy. Carter Consultancy’s dedication to aid local business even goes one step further, and Dave always looks to businesses in the region when he needs to outsource to carry out a specific task. Moreover, as an active member of the British Quality Foundation (BQF), which assists UK businesses of all sizes in the pursuit of excellence, Dave is afforded access to an inspirational community comprised of like-minded people. By discussing their issues and challenges, these businessowners can come up with solutions which benefit everyone. With no team to speak of, these interactions are particularly important for Dave, who is solely responsible for building the culture that exists at Carter Consultancy. Additionally, since it is just him, projecting this culture to customers becomes vital, and this is why it is defined by a steadfast commitment to helping people and customers, ensuring that a business experiences sustainable growth. This is not always easy though, particularly given the current economic difficulties gripping the UK. However, where there is challenge there is also opportunity, and with organisations being challenged to do more for less, Carter Consultancy’s performance enhancement services are becoming increasingly appealing. On the back of this predicted growth, Dave tells us that he has some robust plans in place when it comes to recruiting further down the line, and he will be seeking out proactive, forward-thinking individuals to find those businesses which do not yet know they need the firm’s transformation services. Also, when it comes to the future of Carter Consultancy, the firm is continuing to focus on NOVA, its self-serve assessment tool, which it recently launched. This tool helps clients to measure how successfully they are embedding this trifecta of methodologies across both their teams and wider companies. As Dave explains: “Organisations that use NOVA will make step-by-step improvements that benefit people, the customers, and save money for the business by becoming more efficient and productive.” Finally, Dave shares that he has recently co-authored a book, Supercharging the Customer Experience, which was released in April this year. Just like Carter Consultancy, this book revolves around organisational alignment and how it drives performance, and it also provides people with tangible actions they can perform to make customer experience improvements, regardless of their position within a business. In closing, Dave shares with us: “Carter Consultancy is looking to change the world of business transformation, making it easy and accessible for organisations of all sizes by providing world-class methodologies which benefit people, customers, and businesses.” For its success in doing so, we proudly recognise the firm with this award. Contact: Dave Stubberfield Company: Carter Consultancy Web Address: https://carter-consultancy.com/
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