Smile Care Agency is an innovative platform and app designed to connect clients with self-employed carers providing a range of home care services, creating a positive experience for both client and care professional. Its mission is to provide high-quality care that empowers individuals and improves their quality of life. Recognised as our Best Specialist Home Care Service Provider 2025 - North East England, we learn more about Smile Care Agency’s award-winning offering. The Ultimate Home Care Solution Smile Care Agency exists to make poor experiences within the care industry a thing of the past – including low carer pay, high staff turnover, and insufficient capacity to meet client needs. The agency provides easy access to fully vetted and insured care professionals, bringing complete choice and control to clients when it comes to their care. Carers are thoroughly vetted, including DBS checks and right-towork verification, as well as having completed a robust process before verified to use their platform. They are also covered by public liability insurance, providing complete peace of mind. Smile Care Agency isn’t your typical care provider – It has recognised the potential of mobile technology to transform the social care sector. Instead of sticking to the traditional model, its website and app allow clients to directly search for, vet, and hire a carer whom they feel will best fit their specific needs and personality. This can be done by filtering according to a carer’s experience, location, skills, and specialisations like dementia or autism care. The service available on the platform is both flexible and quick, allowing the booking of care even at short notice, which is particularly beneficial for situations like last-minute respite care, hospital discharge, or covering an existing carer’s absence. Because Smile Care Agency allows clients to hire self-employed carers directly, this means its fees are typically lower than those of a traditional agency, and the carers receive a significantly higher percentage of the fee. Thus, clients can maximise their budget and potentially get more hours of care for the same cost. This is while the platform and app simplify the administration side, handling invoicing, secure payments, and service agreements to streamline the process for both client and carer. Underscoring the agency's offering are core values represented by the acronym, ‘SMILE’: ‘Supporting’, ‘Meaningful’, ‘Individual’, ‘Leadership’, and ‘Empathetic’. ‘Supporting’ reflects its dedication to its clients’ independence and to its team members’ professional growth to achieve the highest standard of care; ‘Meaningful’ is about striving to make every interaction and experience meaningful for clients, whether by listening to their stories, respecting their interests, or helping them maintain connections within their community; ‘Individual’ means it understands that everyone’s needs are different and the importance of tailoring care to ensure these are met, overall respecting the client’s right to self-determination, privacy, and individuality; ‘Leadership’, encouraging care professionals to take initiative and office team to guide carers to ensure accountability and excellent service; and ‘Empathetic’, which is at the heart of its work, aiming to understand and share the feelings of clients and colleagues to provide compassionate and thoughtful care. Smile Care Agency’s offering is exceptional, but don’t just take our word for it – We hear from one of its clients, who rated their experience highly enough. One person shares, “I am so grateful for the professional service you provided for my dad; you have been so professional, very caring staff, and reliable. It was just unfortunate that Covid took him quick; your staff were so dedicated all the way through. Thank you so much. What could I have done surely without your service? I would definitely recommend your organisation.” Smile Care Agency will continue to disrupt the home care sector by using cutting-edge technology to create a more efficient and fairer marketplace for both clients and carers. It has outlined strategic goals for the next five years, these being centred around empowering carers and building a stronger workforce through fairer pay and better conditions, professional development, and autonomy and control; enhancing client experience and personalising care by giving them choice and control and providing them with a service that is flexible, trustworthy, and high-quality; and expanding reach and impact by investing in technology and forming strategic partnerships with public health organisations such as the NHS and local authorities. Ultimately, the goal for Smile Care Agency is to ensure that “no one goes without care” – and it is doing so to the most excellent of standards. We are pleased to be celebrating the agency as it continues to make outstanding care accessible and affordable for everyone who needs it. Company name: Smile Care Agency Email: [email protected] Website: www.smilecareagency.com Tel: 0191 406 2679
RkJQdWJsaXNoZXIy MTUyMDQwMA==