Business Elite Awards 2025 / 40 SME News Q4 2025/ 66 Year-Round Reputation Management for Leading Brands As its name suggests, 3sixfive Pro Ltd provides its highly personalised community, review, and sentiment management services, as well as live chat and social media solutions, for some of the UK’s biggest brands 365 days a year. Between the hours of 8am and 10pm, the company serves leading pubs, restaurants, and other such businesses, offering a centre of excellence for online reputation management. We caught up with General Manager Laura Tomlin on the back of its recognition as the Best Social Media & Community Management Company 2025 in this programme. When it comes to everything from highly personalised community management to live chat and social media-related services, 3sixfive Pro is the go-to choice for leading brands across an array of industry sectors. Community management is undeniably the centrepiece of the company’s service portfolio, with the team’s prowess in managing brand channels across social media, including monitoring and responding to the needs of their customers, seeing them serve as an extension of the client’s brand. A huge part of the work carried out in this arena is crisis management, and the experts here are well versed in handling those incredibly challenging conversations that risk damaging a brand if not diffused and handled quickly. Of course, there is much more to this than simply being reactive across platforms, and the unique ‘Proactive Engagement’ offering delivered by the company sees its team of trained community managers take a proactive approach to their work in the field, seeking out both content to engage with and conversations to be a part of, in the process engaging with other brands, reaching new audiences, and making their voice heard right across industry channels. A leading authority across both this and all of the other services mentioned above, the outstanding results 3sixfive achieves across its portfolio can be seen through the abundance of happy clients it boasts, with this group able to access everything from impeccable customer service and seamless complaints handling through to crisis control. The year-round nature of this service ensures brands are not only protected, but also demonstrably enhanced, every single day (even at Christmas). On the back of this, 3sixfive has welcomed such big-name clients as Wagamama, Kwik Fit, Papa Johns and Greene King, to its operation over the years, solidifying its status as an unbridled industry specialist. Key to nurturing lasting success for these brands is 3sixfive’s human-first approach, which sets the company apart in a world that is becoming increasingly impersonal as a result of technological implementation. As Laura herself told us: “We’re human and always provide the human interactions that customers crave and deserve. We don’t rely on AI, so we can understand context, sarcasm, empathy, tone, and all the things that AI really can’t.” When working across a number of industries as 3sixfive does, this approach is crucial, as both every brand and every customer are different and sometimes massively so. “In a world of technology and ever-increasing AI, we are THE human digital customer service agency, specialising in community management, online reputation, brand sentiment, live chat and emails.” The company is guided at every turn by a series of core values spanning confidence, passion, adaptability, dynamism, authenticity, and, of course, humanity. These are more than just words on a wall for Laura and the team here, as she explained: “We are confident in serving our brands the best-in-class customer service, we are passionate about the work we do and who we do it for, we are adaptable and dynamic when it comes to problem solving or crisis management, authentic in our interactions, and, most of all, we are human!” Taking a closer look at how these values directly translate into success for its clients, a representative on behalf of Wagamama said of its dealings with 3sixfive: “Their response time is great and this has really helped both us and our customers, especially outside ‘normal’ office hours.” Similarly, a spokesperson for Kwik Fit added: “The team at 3sixfive provide professional yet personalised responses to demonstrate that all customer feedback is valued and taken on board.” These glowing reviews are just the tip of the iceberg. Ultimately, as these testimonials demonstrate, the decades of experience shared by this team sees them ideally equipped to serve all, pooling their knowledge to keep digital brand reputation intact for clients from across the UK. With the company’s journey towards becoming the leading human digital customer service agency hitting a brand-new milestone through its receiving of this title, there has never been a better time to engage with 3sixfive Pro Ltd, which begins at the link below. Contact: Laura Tomlin Company: 3sixfive Web Address: https://3sixfive.co.uk/
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