SME News Q4 2025/ 46 50 Years of MarketLeading Currency Exchange eurochange processes thousands of transactions each day across over 50 global currencies, the biggest range available in the UK market today. As 2025 marks the business' 50th anniversary, we are excited to be naming it our Best Online Currency Exchange Service 2025, so we learn more from Head of Digital & Engagement, Laura Evans-Fisk eurochange is dedicated to adding value to every customer’s journey through competitive pricing and excellent service. From personal FX transfers to business solutions, eurochange goes above and beyond to meet the needs of each unique customer. And it shows through a glowing ‘Excellent’ rating on TrustPilot, where more than 24,000 happy customers have left a review. This is alongside an incredibly high rate of individuals and businesses returning for its services time and again. “As one of the UK’s leading travel money providers, we have consistently delivered value, innovation, and exceptional service to consumers and businesses alike,” Laura tells us. “Today, eurochange continues to set itself apart through significant growth, digital transformation, and a people-first approach, all while staying true to its founding values of reliability, convenience, and expertise.” In an increasingly saturated market, eurochange continues to set itself apart from the rest through its five-decade reputation for trusted service, ongoing investment in innovation and customer service, market-leading digital transformation and commercial expansion; a genuine, holistic commitment to employee wellbeing and team culture; and a clear vision for the future, built on service, accessibility, and excellence. eurochange isn’t only a market-leading B2C travel money services provider, but it also provides highly successful white-label travel money services for some of the UK’s biggest names in retail, banking, and travel, including Marks and Spencer (M&S), Morrisons, Natwest, and more. This turnkey solution means it can deliver ‘behind-thescenes' FX infrastructure so that partner brands can offer their own travel money services, leveraging eurochange’s 50 years of expertise to expand their offering. It doesn’t end there, for eurochange is also proud to offer a marketingleading ultra-fast Click & Collect service, where customers can order their currency online and pick it up from a choice of 240+ branches in as little as 60 seconds. eurochange is proud to be the official travel money provider of M&S, with foreign exchange services being available across a nationwide network of in-store bureaux de change and through the new M&S Travel Money website. Additionally, Sparks members benefit from preferential rates on travel money, giving them more to spend when creating new memories for life. “The project’s success stems from strong brand alignment, technical innovation, and an unwavering focus on customer experience, principles that continue to define eurochange’s approach to growth and partnership,” says Laura. Also worth noting is the eurochange Travel Money Card, powered by Mastercard®. This handy solution makes spending abroad simple, secure, and flexible, allowing access to 22 currencies, lock in exchange rates, and spend anywhere around the world that accepts Mastercard. This comes with an easy-to-use app where users can instantly top-up their funds, transfer between currencies, track their balance, and rely on chip-and-PIN security. Laura tells us that this initiative has achieved outstanding commercial results over the past year. In light of the business’ 50th anniversary this year, it is celebrating in a number of ways by showing its appreciation for its customers, colleagues, and partners. This campaign includes a UK-wide Spin the Wheel roadshow, offering customers the opportunity to win prizes at local branches; a programme of community engagement and appreciation, including customer promotions such as 50 prizes of £1,000 and free family leisure pass rewards; a premiere of The eurochange Story film, showcasing the brand’s history and vision; and a suite of internal recognition events, including staff awards and celebrations. eurochange is also excited about the business’ recent acquisition by Western Union, which reflects its excellence as a market leader and forward vision for growth. Laura comments, “The acquisition has great potential to accelerate eurochange’s expansion and build on the exciting progress already being made across all areas of the business.” Ultimately, it is easy to see how eurochange has become the go-to for so many individuals and businesses across the UK, with this reflected by TrustPilot comments such as “They consistently offer great exchange rates, much better than what I’ve seen elsewhere” and “Online ordering and paying is straightforward and simple. In-store collection is fast and efficient”. eurochange has truly established itself as innovative, reliable, and unfalteringly customer-focused. We can’t wait to see what’s next for the business – Here’s to the next 50 years! Company name: eurochange Ltd Contact name: Laura Evans-Fisk Website: www.eurochange.co.uk
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