6 | Finance Awards 2022 Jet Vehicle Finance’s goal is to provide a tailored service to ensure the customer’s journey is the best it can be, through competitive pricing and personal service. While the company has evolved since it started nearly 20 years ago, this has always been at its core. Its individual customers come from most walks of life, and they often first make contact on advertising comparison sites due to its competitive pricing. The company then aims to not only ‘win’ the customer first time around, but by offering a complementary in-life service they very often retain the customers for their next vehicle on lease. With regard to corporate customers, these are looked after by a dedicated team who have many years of experience between them in looking after fleets of all services. The team are happy to visit customers to listen to their requirements and find out how they can add value to company fleets. Jet Vehicle Finance believes that this level of service is what sets it apart from competitors. Indeed, its staff play a vital role in its success. When looking for new sales staff, for instance, Jet Vehicle Finance looks for people who will offer a consultancy approach to ensure customers’ needs are met rather than looking at closing the deal as quickly as possible. It has an extensive training programme, too, which ensures all staff are trained not only in the latest regulations of the industry, but they also receive manufacturer and finance provider training. However, the company’s success isn’t to say it doesn’t face its challenges. The motor industry is facing challenges in terms of both supply Nov22061 Best Private Vehicle Leasing Firm – UK & SME Customer Service Excellence Award - UK and the cost of living. In order to have vehicles both in stock and pipeline delivery, it is sure to order vehicles so supply meets customers’ needs. Through Jet Vehicle Finance’s aftersales service, many of its customers are choosing to extend their vehicles where possible, which is a cost-effective solution to keeping existing customers on the road. Now, the focus is on 2023 where the company’s plans are to develop its IT, including ‘off the shelf’ products and in-house development, in order to enhance not only business growth but also the service it offers to customers. Company: Jet Vehicle Finance Ltd Contact: Wendy Johnson Email: [email protected] Website: www.jetvehiclefinance.co.uk Jet Vehicle Finance Ltd strives to offer the very best in customer service to all its clients. Providing vehicle leasing to private individuals as well as corporate clients, the team takes pleasure in delivering a car and service to match their unique requirements. Jet Vehicle Finance Ltd
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