Greater London Enterprise Awards 2020

25 | Greater London Awards 2020 Established in 2009, LevelUp Networks was founded with the original mission of focusing on web development and hosting. Over the years, the firm has also evolved into a Managed Services Provider and expanded its service portfolio to include Full Cloud Solutions, IT Support, and Consultancy. At a time where companies need IT and digital infrastructures to stand strong with so many individuals working from home, the services and offerings of LevelUp Networks are more important than ever before. We find out more about the firm. Taking IT solutions to the next level is more than just a slogan for the team at LevelUp Networks; it is a mission where solutions mean more than just technical offerings, but also customer service. It is very difficult today to find a technical business with heart for both the product, and the people behind it. What separates LevelUp Networks from its competitors is this heart, personalising IT and giving it a new lease of life in the United Kingdom. The users and clients of the firm are more than just numbers in a system; they are human beings that are seeking out advice in a moment of despair. LevelUp Networks truly understands the importance of resolving issues promptly and effectively. Many managed service providers like to categorise IT issues into tiers, and complicated SLAs, but LevelUp Networks recognises the equal importance of both resetting a password and fixing an email server. Both impede people to do their job, and both require an adept hand to fix them. Engineers working at LevelUp Networks have been trained to minimise the jargon, and not to assume the person behind the phone understands everything that is being said. To explain what they are doing and offer tips on how to avoid a problem in the future where possible, this training from LevelUp Networks is absolutely essential. Being an SME itself, LevelUp Networks also realises the importance of being extremely flexible, offering competitive rates for all of its new and existing clients. Interest in both IT and telecommunications has increased drastically since the beginning of 2020 and the arrival of COVID-19 with it. Many organisations have realised the importance of having a good IT provider, particularly when everyone went into lockdown. LevelUp Networks worked with many small charities, and knowing that the firm had their backs gave them one less thing to worry about during an understandably stressful time. None of the clients that LevelUp Networks worked with have encountered any incurred issues or Best SME IT Support Company 2020 downtime, and thankfully, the transition to home from office has been smooth. For the most affected businesses, the firm proactively offered a discount to help out as much as it possibly could, especially with money being tighter now than it was before. Many of the clients have also come to the realisation that having an office was a luxury, but thanks to the wonder of modern technology, they are no longer having to use the office. Some of those have continued to work from home, even despite the encouragement to return to work. Costs have gone down, whilst productivity continues to rise, all thanks to the hard work of LevelUp Networks. Being based in London in the United Kingdom also has a great many benefits for LevelUp Networks, including the fact that a lot of the main managed service providers are based outside of London. They are trying to reduce costs by lowering their overheads, but for LevelUp Networks, having a presence in London Bridge has opened a lot of doors for the firm and it is glad of the decision to be based there. Transportation to and from client sites is also essential, as it may have to drop everything for an IT-based emergency. Not everything can be done over the phone, and telling clients that they can be there within an hour is extremely important and beneficial for both parties. In the managed service provider world, one of the main things taken for granted can sometimes be a reliable Internet connection. The big cities have really fast broadband which is crucial for the firm’s systems and support. Should LevelUp Networks decide to expand its operation outside of London, it would have to be to another big hub that is similar to London. Ultimately, the firm is one of complete excellence, which is imperative when working in an industry such as this. LevelUp Networks has achieved the pinnacle of levelling up, and has achieved the best possible standard for IT services. Managed service provision is something that the firm has excelled at since its inception, and is so important at a time where remote working and distance working relies on technology fulfilling its purpose. LevelUp Networks deserves this success for its outstanding work and its tremendous commitment to the industry. Company: LevelUp Networks Ltd Contact: Matias Garcia-Verdous Website: www.levelupnetworks.com Aug20627