56 | Greater London Awards 2020 57 | Greater London Awards 2020 Sep20213 Aug20660 Most Trusted Educational Consultancy Firm 2020 Client Service Excellence Award 2020 Best International Air Freight Transport Company 2020 When looking for an educational facility that offers the best opportunities for your child, it pays to turn to educational professionals who know not only what you want, but what you need. The team at Lumos Education is made of a team who have years of experience in different education systems, allowing them to support clients from a variety of backgrounds. What sets the team apart, therefore, is not just a passion for the British education system and culture of the country, but how it is seen by other countries and cultures. Children from foreign background find it easy to adapt with the right care and guidance from the talented team. Lumos Education operates at a number of different levels, supporting clients throughout every stage of their education. Whether it’s nursery, school and university choices, the team are at their client’s side throughout, providing their specialist input. No child is the same as any other, and so each is treated individually. The approach championed by Lumos Education is notoriously client-focused, which means they carefully listen to feedback and adapt to the changing needs of the family. Of course, it’s not just the family that the team must know. Every effort is made to work in partnership with corporates, families, schools and universities to help children to thrive and excel. The team work closely with Local Education Authorities (LEAs) and leading schools both in the UK and globally. These include boarding schools, London day schools and international schools, so Established in 2005 and based in East London, D&K Freight Services works tirelessly to deliver the ultimate service to clients. It’s not just a regular service provider, partnering with its clients to ensure everything in the process is perform to the same astonishingly high standards. The team’s size is a key factor in their success. Being a small firm, they are able to be extraordinarily flexible in the way they operate, offering a truly personalised process. D&K Freight Services specialises in air freight, sea freight and procurement from Europe and the US as well as providing export services from Nigeria. that clients have the full range of options when they turn to the team for advice and assistance. With these connections, it’s little wonder that those who turn to Lumos Education achieve some truly amazing things. They arrange visits so that little students can learn more about where they might go to study, and to see if they fit into the overall environment that an establishment offers. For those schools which require an entrance exam to be passed, the Lumos Education tutors know just how to prepare a child to flourish and present their best possible self. The team relish their status as a small provider, because they know that this allows them to continue delivering a dedicated service for both private and corporate clients alike. It means that the team can stay on top of the detail, both on behalf of student and school alike. Every year, there is change on both sides, with people growing and developing, or staff and policy changes meaning that things must change. Lumos Education keeps families abreast of these often easily missed changes to ensure that they get exactly what they expect from the educational experience. It’s impossible to overvalue education, but the team at Lumos Education cannot put this factor more highly in their interactions. They know that education isn’t just what is learned, but how it is learned. It holds a value that cannot be easily quantified, yet they continue to deliver it to families who want the best for their children. Their work is a triumph throughout the education industry. The team are part of a small group of trusted logistics companies, using their considerable expertise in the business to go the extra mile. Reliability, trust, quality and speed are the key qualities that set the team apart. Though the pricing is competitive, there has been no compromise to the quality of what is being delivered. The team operates across multiple industries and with many different types of client, including individuals, corporations, government agencies and parastatals. Each brings not only its own demanding specification, but a great deal of practical work. The team believes that the customer experience is key to return business. Company: Lumos Education Contact: Johanna Mitchell Email:
[email protected] That is why over 95% of business undertaken by the team is repeat business. They listen to their customers and take responsibility instead of making excuses. Of the services that the team provides, including door to door, door to airport, third party shipping, hazardous good transportation and export packing and labelling, perhaps the most popular is the team’s ability to deliver cars. They are renowned for delivering 4X4s, vans, minibuses, trucks, tractors, coaches and buses from the UK to destinations in Nigeria and other part of Africa. Having achieved such enviable levels of success over the last fifteen years, it’s little surprise that D&K Freight Services is currently looking at new ways in which it can expand to better serve its customers. The team have been hard worked during the COVID-19 pandemic, but are coming through stronger as a whole. It would have been easy to step away from clients, but the team have made special efforts throughout the business to deliver the service that they expect. In the coming years, the team are exploring the possibilities of buying a private Cargo Airline, which would allow this international firm the opportunity for enormous growth in both the UK and Nigeria. Currently, their work is supported by preferred carriers, but bringing more of this work in-house will be better for customers and the company alike. Currently, most vessels depart on a weekly basis and takes between two and three weeks to reach their respective destinations. The challenges of 2020 have been formidable, but the team have risen to the occasion with aplomb. It’s a commitment to serving their customers that has rewarded them tenfold in a challenging year – a worthy winner! Company: D&K Freight Services Contact: Dammy Kareem Web Address: www.dkfreight.co.uk Email:
[email protected] There’s nothing more important than education, but for families who relocate, the challenges of navigating a new system can be overwhelming. The team at Lumos Education pride themselves on providing an individual solution to an individual problem. We take a closer look at this impressive firm and the talented team who have helped children of all ages to reach their full potential. In an international city like London, it pays to find a freight provider who can meet your every need. The team behind D&K Freight Services know better than anyone the importance of your delivery, and take extra care in ensuring its safe and smooth transit between countries. We take a closer look at what this incredible firm brings to the table in this special edition of SME News.