Greater London Enterprise Awards 2020

8 | Greater London Awards 2020 What Tommy’s Tax is designed to do is deliver ‘world class service’ to every single client. Tax refunds should not be as complex as they currently are, and where complexity does arise, it should be easy to contact someone who can help. That’s why beyond the app itself, there is a large team of assistants who get to know their clients and their individual situations. Every client receives a personal assistant who will stay with them while they work with the Tommy’s Tax team. The result has been some of the highest customer service success levels in the financial industry, which are set to improve in the next updates of the firm’s already formidable systems. His background plays a key role in the success of Tommy’s Tax. Having grown up on a council estate in south east London, he knows better than most how a little difference can go a long way. He knows how to talk to people from all walks of life. He pulled himself up by his bootstraps to become an incredibly successful investment banker, working in the city for a decade in taxation. Working for State Street, the world’s biggest investment bank, he soon made a name for himself, while building up an exceptional repertoire of skills. The bank saw over 28 trillion dollars under custody, with Tommy playing a crucial role in these proceedings. Establishing Tommy’s Tax has only been part of Tommy’s amazing success story. His position as an entrepreneur is not to be sniffed at, but he also holds a position of a director of other companies, as well as acting as a freelance sports choreographer, actor and presenter when he gets the chance. The other company he has founded was Tommy’s Properties Ltd. Tommy’s Properties Ltd is a property investment company, created after Tommy built his own house in 2018. The experience gave him a passion for the work, and in the first year of operation he and his team were able to develop property that was worth in excess of 2m in value. The success of the last two years has allowed Tommy to take a long-term approach to the business, as he has with Tommy’s Tax. Over the next few years, the plan is to acquire and develop high-end property locally in the Greater London areas as well as internationally. Already he and his team are eyeing up new projects in popular areas such as LA, Ibiza and Dubai. The future is in sight for the team behind Tommy’s Taxes too. In the last five years, he has pioneered a new way of working while also doing his best to disrupt the way in which the tax refund industry operates. A new version of the app, improved by years of use and customer feedback, is in the works. It has been designed to automate a number of processes in other to increase the potential profit margins while freeing up a great deal of resources to grow further. The success of Tommy’s Tax is due in no small part to the success of the app, and the team are always looking at the latest technological advancements to explore how they can remain at the cutting edge of making tax into an accessible digital format. Now that the team has cemented itself within the UK as a leading provider, it has plans to go international. This is not surprising, as the technology used in the UK version of the app can easily be adapted to suit the needs of other countries with other systems. This expansion would enable the team to reach so many more people, spreading the digitalisation of the tax system at an alarming rate. While the firm has already achieved results that most digital disrupters would be envious of, they aren’t slowing down any time soon. Success in the field of taxation finance is not something that is a guarantee. The team are innovators and pioneers in the industry. That is not to say, however, that their success is due simply to offering something new. They offer an invaluable service that the public want. There is a clear need for it. The success of Tommy’s Tax comes not just from the team’s ability to innovate, but from their ability to find people who desperately need that innovation. So long as the firm continues along this track, they are sure to achieve new and unprecedented levels of success. Company: Tommy’s Tax Contact: Tommy McNally Email: [email protected]