Domiciliary care is an important sector of the healthcare industry, allowing individuals to retain their independence and remain a part of their community. Lalis Direct Care is a leading domiciliary care provider, located in Southall. As the company receives its title in the Greater London Enterprise Awards 2024, we take a closer look at the ways in which Lalis Direct Care is achieving excellence, with insights from Company Director Sado Mursal. Home Care Team of the Year Award 2024 Founded in 2012, Lalis Direct Care has spent over a decade dedicating itself to delivering high quality domiciliary care services to its clientele. The company offers unique and practical care that promotes the independence of its clients as much as possible, whilst maintaining their dignity and comfort. With the understanding that each client brings a unique selection of needs and preferences, Lalis Direct Care tailors its offerings in accordance with their requirements. Its services include daily personal care, senior care, companionship care, live-in care, and specialist care for the more complex requirements. “We strive to provide exceptional care through our experienced, compassionate, and carefully trained carers, who support out service users with a variety of needs and preferences in their own home,” says Sado. “Our expertise means a wide range of support can be provided, tailored to the service user’s specific needs as set out in their Care Plan, with careful adjustments as and when required if circumstances change over time to allow for smooth continuity of care.” Lalis Direct Care endeavours to ensure that service users are central to its processes of care planning, assessment, and the delivery of care at home. To maintain this clientcentricity, Lalis Direct Care treats its service users with the utmost respect, continually safeguarding their well-being, maintaining confidentiality, and providing a consistent care at home service. “Lalis Direct Care offers unique and practical care,” Sado tells us, “promoting independence as much as possible, ensuring dignity and respect in the privacy and comfort of our service users’ own homes.” The company’s remarkable success is attributable to the dedicated team of carers working hard to deliver the quality of services that Lalis Direct Care is renowned for. The company ensures that employees undergo continual training to ensure that all healthcare standards are met, and carers can undertake specific specialist training when appropriate. The team is comprised on honest and hardworking individuals who are caring, compassionate and careful in their work. Carers are encouraged to be positive, warm, understanding, and friendly when communicating with clients, which enhances the care experience for service users. Often, a carer may be the only person a service user will see in their day, so it is Lalis Direct Care’s responsibility to make that interaction both memorable and uplifting. Lalis Direct Care’s approach to care has proven to be remarkably successful, attested to by many happy clients praising the professionalism, expertise, and high quality care provided by the company. “I cannot praise Lalis Direct Care’s carers enough,” writes Patricia. “They handle my husband with such sensitivity and are so aware of his needs. He is always treated with dignity and discretion, which is so important to him. They have become very much a part of our family, and their consistency is so valuable.” “Lalis Direct Care has been amazing with the care of my mother, they saved her life, and we were able to spend an extra 16 weeks with our mother,” says D.S. “My late mother felt very safe with the three carers who looked after her. I have nothing but good to say about the company and its team of carers.” “I cannot explain how amazing this company is; they have definitely become part of the family!” proclaims Carly. “The care they provide my mother with is exceptional, they go above and beyond, and we are truly thankful for everything that they have done for us. My mum adores all the girls just like her own. I would highly recommend them to anyone who, like me, was worried about getting the extra support.” From its warm and personable team to its tailored treatment plans, it is evident that Lalis Direct Care understands just how to deliver exceptional care services. The company is committed to uplifting its service users whilst maintaining their dignity, all from the comfort of their own home. It is for this unwavering dedication that Lalis Direct Care has been awarded the prestigious title of the Home Care Team of the Year Award 2024. Contact Details Contact: Sado Mursal Company: Lalis Direct Care Web Address: https://www.lalisdirectcare.co.uk
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