Greater London Enterprise Awards 2025/ 12 Audiology Health Clinic of the Year 2025 We’re proud to feature VIP Hearing Solutions in our Greater London Enterprise Awards 2025 again this year, after its three consecutive wins with us at SME News. We learn more from Nick Clive & Mo Khan, as we celebrate the dedicated clinic’s success. VIP Hearing Solutions is an independent audiology clinic with locations in London, Eastcote, Pinner and Brentwood. We specialise in providing advanced hearing solutions, from the latest AI-powered hearing aids to bespoke hearing management plans. Our focus has always been simple: deliver the kind of service and attention to detail we would want for our own families. Over the years, we’ve grown from a single clinic into a multi-location practice, but our values haven’t shifted. We still believe in taking the time to listen to our patients, understanding their lifestyle, and tailoring solutions that make a real difference to their everyday lives. The technology has advanced dramatically since we first opened, but the human side of what we do has stayed exactly the same. Our strength lies in combining cutting-edge hearing technology with genuine, one-to-one care. We’re not tied to a single hearing aid manufacturer, which means we can offer our patients truly independent advice and choose from the best devices on the market. Every fitting is customised, every aftercare plan is personal, and we make sure each patient receives consistent, tailored support from our audiology team throughout their journey. That consistency builds trust, and trust is something we highly value. The hearing care industry is moving quickly, especially with the integration of AI and health tracking into hearing aids. We’re seeing more devices that don’t just improve hearing but also monitor wellness, connect seamlessly to smartphones, and adapt automatically to different environments. There’s a growing demand for discreet, lifestyle-friendly hearing solutions that fit busy lives. We can serve a diverse population and stay at the forefront of new developments, both in technology and patient expectations. Like many healthcare providers, we’ve had to adapt to rising costs and supply chain delays. Rather than letting this slow us down, we used it as a chance to review our supplier relationships and streamline our internal processes. We also invested in more in-house training so that we can carry out more repairs and adjustments ourselves, reducing patient waiting times. What started as a challenge ended up improving our service delivery. We’ve built a team culture around empathy, professionalism, and continuous learning. Every team member, from reception to clinical, receives regular training not just on products but on communication and patient care. When recruiting, we look for warmth and genuine listening skills above everything else – you can train someone on the technical side, but you can’t teach them to care. This approach means our patients get the same welcoming, personal experience at every one of our clinics. The rest of this year will see us expanding our range of AI-powered hearing aids and increasing our library of online tutorials to make hearing care more accessible. Longer term, we’re exploring the introduction of specialist ENT services alongside audiology, creating a more complete ear and hearing health offering under one roof. Our goal is to become the goto hearing care provider in our region, known for both expert knowledge and trust. Winning this award is a proud moment for us because it reflects not just our work, but the trust our patients place in us. Every thank-you card, every smile when someone hears clearly again – that’s what drives us. We’re grateful to our patients, our team, and to SME News for this recognition. We have now won this award multiple times from SME. Contact: Bookings Team Company: VIP Hearing Solutions Website: https://viphearingsolutions.co.uk/ AIM-Aug25081
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