Operating out of its own branded call centre with its own staff, NFS answers customer calls 24/7, pinpointing the location of the breakdown or support requirements and providing the best solution required of them, so that they can arrange help from their nearest supply partner as soon as possible for breakdowns or as planned for other needs. Efficiency and safety are both equally important for NFS, with these invariably serving as its dual foundation. Striking the balance between these two areas is no easy task, but NFS’ track record indicates that it is more than capable of doing so. This feeds into the company’s overarching vision, which sees it committed to ensuring that a company’s fleet of vehicles, regardless of its size or the type of vehicles that comprise it, can operate effectively and with minimal downtime. Since NFS boasts such valued customers as Royal Mail, Parcelforce, Kwik Fit, Dawson Group Vans, and even the Crown Commercial Service, this vision is much more than just a fantasy, it is meticulously being worked towards on a daily basis, something the above firms would surely corroborate. NFS’ undying efficiency can be seen in the fact that in 2022 alone, it, along with its network of trusted suppliers from across the UK and Ireland, completed just shy of 67,000 requests. In 2023, this grew to just shy of 88,000, and 2024 estimated to run out with the same. Whatever these numbers may be, the fact that the average attendance time after a call is only 76 minutes is incredibly impressive given the company’s national coverage. Aside from its 24/7 fully in-house UK call centre discussed above, another element that distinguishes the company, particularly from an IT standpoint, is its robust in-house management reporting system. By producing a standard set of reporting and with specific reporting available on request, NFS is able to offer a significant reduction in the operating costs of clients’ fleets, taking all of their requirements into consideration and producing management information (MI) reports that are of unparalleled quality and usefulness. This is the same system that also allows the team to swiftly detect exactly where a caller is located when they phone up, and cross reference this location with that of one of their 2,000+ suppliers. Information that is collected on the back of any request is collated seamlessly into this groundbreaking operating system, which then automatically produces an invoice for the customer in a previously agreed format, as well as sending a job completion authorisation to the supplier, complete with the same prices listed on the customer invoice. The perks of using NFS’ intelligent management system do not end there, as along with everything discussed above, the system also generates bespoke reports and templates which are fully customisable by the client, with these spanning information about the vehicles themselves and how they work. This is not to mention the capabilities of this software to bring up all of the data the company has been entrusted with on request, from the images of whatever led to the call to the service providers’ details, making this process audit friendly. NFS is continuing to break down barriers and pioneer in this space, as seen in the likes of its breakdown booking iPhone and Android mobile app, the first of its kind from an independent fleet support provider. Through this app, its customers no longer even need to call, and can log a request easier than ever. The same can also be said for NFS’ daily checker app, which sees all paper vehicle checks and reports replaced with an equally useful app that both saves paper and makes filing reports easier than ever. These examples illustrate exactly why we have chosen to celebrate Nationwide Fleet Services Ltd with this award, championing both its technological innovation and its unwavering commitment to the fleets of its customers. Contact: Nick Diment Company: Nationwide Fleet Services Ltd Web Address: https://www.nationwidefleetservices.co.uk Nationwide Fleet Services Ltd (NFS) takes immense pride in its status as the UK’s premier private provider of fleet maintenance and support services, with its speciality lying in tyres for vehicles of all shapes and sizes. Over the course of its journey so far, the company has assembled a network of more than 2,000 independent suppliers that spans the UK and Ireland, more than living up to its name. The technology used across its operation has proven a pivotal piece of the puzzle, and we explore this below. Most Innovative Fleet Maintenance Tech Company 2024
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