SME News IT Awards 2025/ 16 Best Cloud Hosting Platform 2025 & Client Service Excellence Award 2025 For startups and seasoned businesses alike, hosting is a core component of delivering fast, secure, and reliable online experiences. Whether selling products, building a brand, or running client projects, your hosting can either accelerate your growth – or bottleneck it. In an era designed by speed and scalability, businesses need hosting that adapts as fast as they do. Enter 20i, an autoscaling cloud hosting platform designed for the pace and pain-points of modern business. Matthew Tefler, Marketing Director at 20i, told us more. 20i was founded in 2016 by Tim and Jonathan Brealey, on a mission to make high-performance cloud hosting accessible and sustainable, providing clients with the tools to succeed online without complexity or compromise. A trusted independent web hosting provider, 20i serves agencies, developers, businesses, and entrepreneurs seeking performance, reliability, and control – supporting everyone from freelance developers and web designers to growing digital agencies and established brands. The scalable platform is exclusively developed and managed by 20i, offering a wide range of services, including Reseller Hosting, Managed Cloud Hosting, Managed WordPress Hosting, domain names, email and CDN – each built to develop speed, resilience, and simplicity at every stage and designed to scale effortlessly as its client base grows. The platform is particularly valued by professionals needing autoscaling infrastructure that dynamically allocates resources in real-time, ensuring consistently fast performance and zero downtime, even during traffic surges. That is precisely what enables 20i to shine in a saturated market: its autoscaling, highperformance cloud platform, built entirely in-house to remove the traditional limitations of hosting. Unlike most providers, 20is infrastructure is designed to automatically scale resources such as CPU, RAM, and PHP workers in real-time. This means that every site on its platform – whether a single-page portfolio or a high-traffic eCommerce store – can maintain consistently fast performance without the risk of downtime or resource bottlenecks. What’s more – this performance is offered as standard, not as a premium upsell. Building everything in-house enables 20i to simplify complex hosting processes, prioritising usability and automation as core principles. Its control panel, My20i, is designed to streamline site management across hosting, domains, email, and security – without ever sacrificing flexibility. To ensure continued efficiency and ongoing improvement, the firm routinely gathers feedback from its customers and support teams, constantly monitors platform performance, and regularly holds internal reviews to identify where the team can do better. “We approach challenges with a mindset of ownership and curiosity,” Matthew told us. “Because we build our own platform, we’re not restricted by third-party systems, which gives us the freedom to tackle problems at the source, rather than having to wait for fixes. Whether it’s performance under high load, improving user experience, or responding to new security threats, our team are hands-on in identifying, solving, and refining.” This in-house approach allows the team to move quickly, share ideas openly, and take ownership of their work – from concept to release. Collaboration lies at the very heart of 20i’s operations, driving the team to work closely across development, support, product, and operation stages to ensure that the platform continues to deliver the performance, reliability, and innovation that clients of 20i have come to expect. Expertise, curiosity, and genuine care for the customer drives 20i’s operations, shaping everything that the firm does. By keeping core developments in-house, 20i cultivates an environment where innovation and responsiveness thrive. This hands-on approach empowers teams to move quickly, share ideas freely, and retain full ownership from concept to release – without relying on external systems or third-party limitations. It also fuels close collaboration across development, support, product, and operations, ensuring every aspect of the platform is thoughtfully aligned with customer needs. More than just technical excellence, it is this curiosity, expertise, and unwavering care for the customer that defines the way 20i works. It incorporates tools such as one-click installs, automated migrations, autoscaling resources, and integrated CDN services into its platform. Every feature, every improvement, every decision is shaped by a desire to simplify complex hosting for those who rely on it – so clients can focus on their sites, not the infrastructure behind them. “Growth at 20i comes from listening carefully, thinking long-term, and continuing to invest in technology that genuinely helps our customers succeed,” Matthew concluded. “The hosting landscape continues to evolve, and we will continue to invest in features that remove friction, support more advanced use cases, and help our customers scale without complexity. The goal is always the same: fast, secure, scalable hosting that adapts to the way our customers work.” Contact: Matthew Tefler Company: 20i Web Address: www.20i.com
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