SME News IT Awards 2025/ 20 Best Fleet Maintenance Technology Company 2025 & Client Service Excellence Award 2025 Managing a fleet is a complex task encompassing more than just keeping vehicles moving – it is a balancing act of speed, safety, cost control, and constant coordination. From breakdowns and tyre failures to regulatory checks and unpredictable road conditions, every hour lost is revenue delayed. Businesses operating fleets need more than a supplier – they need a service partner that understands the pressure behind the wheel. Enter Nationwide Fleet Services, a privately-operated UK provider that specialises in keeping fleets on the road with 24/7, comprehensive services and a wide network of independent suppliers across the UK and Ireland. We took a closer look at the company below, as it is recognised in the IT Awards 2025. Headquartered in Southampton, Nationwide Fleet Services is an independent company specialising in a wide range of fleet support services for fleets and vehicles of any shape and size. Since its inception in 2018, the company has remained dedicated to delivering the calibre of customer service that its clients need, require, and deserve – operating effectively and with minimum downtime, day or night, to keep its clients’ fleets on the roads. Understanding that problems can arise when least expected, Nationwide Fleet Services operates round-the-clock from its own branded call centre – ensuring that it is always available to those who need assistance. The company specialises in tyre management, rapid breakdown response, and essential vehicle maintenance. Combining its 24/7 call centre and extensive network of mobile technicians and supplier centres, it ensures swift roadside assistance and reliable service coordination. Nationwide Fleet Services’ comprehensive service offerings comprise tyre repair and replacement, MOT handling, fast-fit servicing, and recovery logistics – all powered by award-winning technology that streamlines fleet recording, compliance, and daily checks. From minimising downtime to enhancing operational efficiency, Nationwide Fleet Services delivers forward-thinking solutions that keeps fleets moving. To aid its mission, Nationwide Fleet Services has developed intelligent systems targeted explicitly for management reporting. The company, and its supplier network, understands that controlling customer expenditure is crucial for sustained success, and has designed the online systems to produce management information reports of unparalleled quality to help fleet operators understand their operating costs and plan future expenditure accordingly. The intelligent management system brings a range of unique benefits, standing unmatched on the market. It offers customer specific reporting, enabling Nationwide Fleet Services to provide clients with bespoke reporting and vehicle data management insights, helping them to understand their spendings and ensure a fully operational, cost-effective fleet. Alongside this, clients can access a mapping system with supplier control for breakdown requests, enabling them to choose specific suppliers in their area and maintain complete control of their service. What’s more, the company has also launched a proprietary app targeted towards drivers of its clients’ fleets. The NFS Vehicle Daily Checker provides an easy step-by-step process to ensure that drivers check their vehicles adequately, reducing an often convoluted, paperwork-heavy process into a seamless process consisting of a mere few swipes and clicks. The walk-round daily check application features a choice of set and bespoke questions designed to prompt checks on all types of vehicles – from simple visual checks to functional interior checks. This app provides managers and drivers alike with an added peace of mind, rapidly resolving hazards and mitigating accidents while on-road. In 2024 alone, Nationwide Fleet Services – along with its trusted supplier network – completed 85,734 work requests and is projected to complete 87,000 throughout 2025 – a feat wholly deserving of the Client Service Excellence Award 2025. Moving forward, the company will continue to deliver nothing short of excellence as it grows in scale with the rising demand for its services. Nationwide Fleet Services is always seeking improvement and aims to carry on its endeavours to broaden its customer base and support its supplier network to the best of its capabilities. Its dedication to both exceptional client service and safe fleet maintenance positions Nationwide Fleet Services as a leader in its field, earning it the rightful recognition as the Best Fleet Maintenance Technology Company 2025. Contact: Nick Diment Company: Nationwide Fleet Services Ltd Web Address: www.nationwidefleetservices.co.uk
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