SME News IT Awards 2025/ 22 Best CRM Implementation Partner 2025 & 2025 ProBono Company of the Year Founded in Bristol in 2000, Desynit Limited, a Salesforce implementation partner, comprises a leading team of Salesforce experts from Admins, Developers to Solution Architects, and has created a wave of MVPs - an accreditation given by Salesforce to recognise outstanding commitment to the Salesforce ecosystem. We caught up with Co-founder and Director of Desynit Limited, Gary McGeorge, for more. To begin, Gary shared: “As a long-time, still-standing Salesforce partner, our knowledge of the platform has taken us across countless industries and verticals, allowing us to help client organisations of all shapes and sizes. Amongst others, we have worked with large multinational consultancies (BTS), Energy companies (OVO), to international charities (Hand in Hand), and have even ventured into space travel (Virgin Galactic). “Having spent more than 15 years delivering successful Salesforce implementations for companies across the UK and internationally, we at Desynit Limited know that first impressions count. “This not only refers to the enthusiasm that is bursting from the company's experts when sitting in front of a client, but also when it comes to steering the ship in the right direction. The start of any project often determines the success outcome, whether that’s starting with Desynit Limited’s tried-and-tested method, Vision to Roadmap or slotting seamlessly into a client’s own project management framework. We believe – get the foundation right, get the project right.” At the heart of what sets this Salesforce partner in Bristol apart is that it has the experience of a much larger organisation without losing the agility, accountability, and transparent communication inherent in an SME. As well as this, the company evolves alongside both its clients and the wider industry, evidenced by more than a third of its team already possessing the Agentforce (a new Salesforce AI product) certification. The company’s commitment to its clients can be seen through it prioritising adaptability – evolving client systems as opposed to replacing them. The result is less drama and a happier ending, as was the case with Oak Tree Mobility, which Desynit Limited worked with in 2016 to implement Field Service Lighting and create a solution for it to sell and assist in one place. It took seven years for Oak Tree Mobility to go back to Desynit Limited, and even then, because of a company evolution and not an issue with Desynit Limited’s solution. On the back of this, Gary told us: “In a nutshell, it’s simple, we always deliver. You don’t stick around in this industry for 25 years unless you keep delivering for customers. We do that because of our team spirit, our expertise, and our commitment to their success.” Just one example of Desynit Limited helping its clients find success can be seen through its work with OVO Energy. Not only did Desynit Limited support them with internal recruitment it also delivered expert resources to boost its internal teams. As a result, we helped OVO migrate 5 million users to their Salesforce platform and reduced complaint resolution times by 50%! Projects such as this have resulted in an unfathomable amount of word-of-mouth referrals over the years, paving the way for ongoing partnerships that have lasted almost 20 years now. Nowhere are these relationships more special than in the nonprofit sector, with Desynit Limited providing its free time to charities through pro bono work, allowing them to fight for their causes and not with their technology. Their latest charities include Hands Around The World and The Reuse Project. Help with simple tasks like automating administrative duties, improving online experiences, or connecting third-party apps can dramatically reduce backlogs and help more people access their services. Committed members of the vibrant Salesforce community, Desynit Limited supports local Salesforce experts and those new to the space alike by sharing knowledge and empowering them through its user groups. Angus Brown, Developer at Desynit Limited and Leader of the Salesforce Admin Leadergroup explained: “From those who are taking a career leap to those who have imposter syndrome, those who want to take back more knowledge to their business, and mums coming back from maternity leave, we create a safe place to share our expertise so that they can thrive in the world of tech.” Going beyond delivering projects to nurture long-term success for its clients’ organisations, the Salesforce implementation experts behind Desynit Limited see support of the highest quality delivered to ambitious enterprises across the UK and beyond. It is their dedication that has resulted in the company being recognised with two awards in this programme. Contact: Gary McGeorge Company: Desynit Limited Web Address: https://www.desynit.com/ Desynit Limited
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