Legal Awards 2021

14 | Legal Awards 2021 Mar21262 Best Property Litigation Firm 2021 Property litigation often revolves around the relationship between a property owner and their tenants, but these issues can quickly become contentious on all sides. The team at Hägen Wolf are committed to understanding and resolving these difficult situations before things get out of hand. We take a closer look at the firm to see how they’ve achieved such success in SME News’ Legal Awards 2021. Although a relatively young company – it was only founded in January 2020 – the team behind Hägen Wolf are full of ambition. This boutique law firm has quickly made a name for itself in the industry for the quality of its service and for the client satisfaction scores that are received. With four solicitors and one trainee making up the core of a staff of eleven, the firm’s clients reflect the high quality which they not only promise, but always deliver upon. Major concerns such as Stagecoach, West Midlands Trains, Arriva, Northern Rail, Mexborough Estates, Severfield UK and Vue Cinemas entrust these specialists with the delivery of expert property litigation. The mission when the firm started was to become the ‘go to’ advisers in the UK on contentious property issues. This would be done by first becoming the leading property litigation boutique outside London within the next 5 years and then in the UK within 10 years. Key to this success is an approach that is consistently pragmatic, continually developing and delivering client service that is second to none. The success that the firm has already had showcases the effectiveness of their attitudes. Because of the nature of the team’s work, advising exclusively on property disputes, Hägen Wolf is a firm ideally suited to collaborate with other law firms and property professionals. In the last twelve months alone, the team have been recommended by over 200 law firms, letting agents, managing agents, surveyors and other property professionals across the UK and overseas. Due to the specialist nature of the practice, Hägen Wolf also provide a white label service to other firms when needed. In order to maintain high standards, success is measured in terms of client satisfaction. This puts the clients at the heart of the process and ensures complete focus from the talented team. Feedback is collected from clients of all sizes and used to generate a Net Promoter Score (NPS) for the business and individual team members are incentivised to maintain high levels of client satisfaction. Because of this commitment to creating an environment where clients can receive outstanding service, Hägen Wolf has gained a reputation for being incredibly forward-thinking. Since opening their doors, the team have had access to flexible working, a generous bonus scheme for every member of the team and six weeks holiday as part of the standard terms of employment. Even the recent pandemic was a challenge overcome quickly thanks to an office that is entirely paperless, with fully cloud-based systems that support smartphone apps and VoIP telecoms. When lockdowns started, there was no disruption to clients and no extra cost to the company or clients. That said, as property litigators, the biggest challenge facing Hägen Wolf is currently the Government moratorium on forfeiture of commercial and residential leases, evictions, and on insolvency/enforcement action by creditors. Similarly, the pandemic has slowed the court system considerably, to the point where litigation is often no longer a quick and easily available solution. The next challenge that is already being anticipated by the firm, is the influx of queries once the moratorium has been lifted. In just over a year, the team at Hägen Wolf have made an impressive impact on the litigation sector, pooling numerous resources in a challenging time. Hägen Wolf lawyers don’t sit on the fence and have the ability to translate legal issues (no matter how complex) into simple actionable advice. It’s this that keeps them moving forward to future success. Company: Hägen Wolf Name: Matt Pugh Email: [email protected] Web Address: https://www.hagenwolf.co.uk