31 | Managing Director of the Year 2023 Mar23577 Trust-Care Staff & Training Ltd is a pioneering social care agency based in Scotland that is revolutionising the way care workers are recruited and supported. We profile Managing Director, Calum Harris and the company to learn more about the firm’s success, as well as Calum’s outstanding leadership. With a solid commitment to providing highly skilled and compassionate care workers, Trust-Care has become a trusted partner for care homes, housing associations, community-based care organisations, charities, and home care services. The vision of Trust-Care was born out of the realisation that a recruitment industry often overlooked the needs of individuals, care organisations, and carers focused solely on numbers. So Calum Harris, the Managing Director of Trust-Care, and his business partner set out to change that by offering a supportive, professional, and friendly approach to care recruitment. They firmly believe that carers deserve the same level of support and commitment that they provide to the individuals they care for. One key aspect that sets Trust-Care apart from competitors is the firm focus on people. TrustCare goes above and beyond in a competitive care recruitment landscape to ensure that care staff feel valued and empowered to make a real difference. By working with organisations that share customer-focused values and highly personalised care, Trust-Care builds solid and lasting relationships with clients and staff. The emphasis is not just on finding an available carer but on building ongoing connections and providing continuous support to individuals, staff, and customers. Calum, our Best Social Care Agency MD of the Year 2023 in Scotland, brings a wealth of experience to his role. With over 20 years of experience in the recruitment industry, his leadership and people skills have driven TrustCare’s success. In addition, Calum’s passion for improving people’s lives and commitment to creating excellence in healthcare has driven the company’s growth. At Trust-Care, the leadership style is collaborative and supportive. The team genuinely cares about each member, whether working in the office or as carers for clients. Regular social outings and events foster a sense of camaraderie, while training and growth opportunities are provided to help team members achieve their goals. The open-door policy ensures that carers working in the field can always seek support and guidance. Then, the monthly newsletter and online community further strengthen the bonds within the Trust-Care family. The health and social care sector faces numerous challenges, including staff shortages and increasing demands. Trust-Care actively addresses these challenges by prioritising recruiting new talent and attracting young people to the industry. By making people the priority and creating a supportive and compassionate environment for clients, carers, and service users, Trust-Care plays a vital role in ensuring high-quality care, even under challenging circumstances. With its location in Scotland, Trust-Care understands and meets the region’s unique requirements. As a registered Scottish care provider, Trust-Care is well-versed in the specific regulations and standards that govern the industry in Scotland., ensuring its care policies and people-focused approaches meet robust standards. Individuals and organisations need to be aware of the importance of choosing registered recruiters to safeguard the quality of care. Internally, Trust-Care nurtures a culture of connection and support. Whether in the office or working remotely, every team member is made to feel part of a close-knit community. The firm’s commitment to celebrating successes, helping one another, and providing the necessary support creates a positive and collaborative working environment. For those aspiring to succeed in the industry, Trust-Care’s wisdom is to prioritise people over numbers and to build a team of like-minded individuals who share a passion for making a difference in people’s lives. Trust-Care’s staff are trained by Trust-Training (www.trust-training.com) – a leading provider of health and social care, child care, and mental health courses in Scotland. Calum is a proud advocate for face to face training and further professional development, especially within the realm of care, and this continuously improves Trust-Care’s services on a daily basis. As Trust-Care looks to the future, the organisation remains committed to a people-centred approach, continuously improving and adapting to meet the evolving needs of the industry. Trust-Care’s focus on creating a supportive and compassionate environment will continue to shape the lives of those they touch, empowering both clients and care staff. Indeed, Trust-Care is a beacon of compassion and excellence in the social care industry. It is positively transforming lives through a peoplefocused approach, dedication to supporting clients and care staff, and commitment to providing outstanding care. Ultimately, Calum, the visionary leader behind Trust-Care, continues to steer the firm towards a future of growth, innovation, and making a meaningful difference in the lives of vulnerable individuals. We can’t wait to see what the future holds for the company. Contact: Calum Harris Company: Trust-Care Staff & Training Ltd Web Address: trust-care.co.uk Best Social Care Agency MD of the Year 2023 (Scotland): Calum Harris
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