SME News - Managing Director of the Year Awards 2024/ 64 Retail & Hospitality Fit-Out MD of the Year 2024 (West Midlands): David Myles clients. Clear communication, transparency, and a shared commitment to excellence are the cornerstones of our collaborative efforts.” Recently, David was recognised for his stellar leadership skills in the Managing Director of the Year Awards clinching the prestigious title of Retail & Hospitality Fit-Out MD of the Year 2024 (West Midlands). Now, as David looks towards the future, he explains that both himself and Heartbeat are committed to several strategic initiatives. One of these primary goals is to continue expanding its product offerings and services to meet the evolving needs of clients. This includes exploring innovative solutions and further diversifying into new markets and sectors. Additionally, David is focused on enhancing the company’s internal processes and capabilities to ensure it remains agile and adaptable in a rapidly changing market. This involves ongoing investments in development, technology, and operational efficiencies to streamline its operations and deliver even greater value to clients. A strong focus on sustainability throughout all operations will also continue, with plans to minimise Heartbeat’s environmental footprint further and actively look to explore innovative solutions to reduce waste, conserve resources, and reducing carbon emissions. On a personal and professional level, the team at Heartbeat is dedicated to continuous learning and growth. David states: “In the coming year, we have set ambitious goals for ourselves, including further developing our skills and expertise, expanding our professional networks, and delivering exceptional results for our clients. “Overall, we are excited about the opportunities that lie ahead and confident in our ability to achieve our goals through hard work, collaboration, and a steadfast commitment to excellence.” Contact: David Myles Company: Heartbeat Web Address: www.heartbeatuk.com Heartbeat UK specialises in crafting high-quality furniture and fittings tailored for various sectors including retail, hospitality, and student accommodation. We speak to Managing Director, David Myles, about the firm’s commitment to innovation, craftsmanship, and customer satisfaction in the wake of him gaining recognition in the Managing Director of the Year Awards 2024. Redditch-based Heartbeat UK (Heartbeat) has a diverse clientele, each with unique needs and requirements. This is why, central to the firm’s business philosophy are its core values of integrity, innovation, collaboration, and customer focus, which serve as guiding principles that shape every aspect of its copious operations. Being situated in the Midlands, with convenient proximity to the M5 and M42 motorways, provides distinct benefits for Heartbeat. Firstly, this central location offers excellent connectivity to the broader motorway network, facilitating easy transportation of materials and delivery of finished goods. This ultimately ensures greater efficiency and overall customer satisfaction. In addition, this location grants Heartbeat access to a rich pool of talent and resources, with the region's strong manufacturing heritage and skilled workforce providing ample opportunities. As Managing Director of Heartbeat, David Myles’ approach centres on fostering a culture of empowerment, collaboration, and continuous improvement within the team. He firmly believes in leading by example and setting clear goals and expectations, while also providing the support and resources necessary for the team to thrive. “Customer Focus is at the heart of everything we do,” David explains. “We prioritise understanding our clients' needs and exceeding their expectations through personalised solutions and good service. By consistently delivering value and exceeding customer satisfaction, we build lasting relationships and drive our business forward.” David also stresses that communication is key in guiding the business and team and he prioritises open and transparent communication, ensuring that everyone is informed and aligned with the firm’s overall objectives. In addition to communication, David is also a big believer in the importance of collaboration and teamwork, actively encouraging team members to leverage their individual strengths and expertise, while also fostering a collaborative environment where ideas are welcomed, and different perspectives are valued. “I understand that challenges are inevitable,” he continues. “But it's very much about how we respond to them that ultimately defines our success. I encourage our team to approach challenges with a positive mindset, viewing them as opportunities for growth and learning.” When looking to recruit new members for Heartbeat, David has to ensure they are a good fit for the firm and its goals, therefore he prioritises several key attributes. In particular, he looks for innovative thinkers who are not afraid to introduce fresh perspectives to the projects. Additionally, strong communication and interpersonal skills are essential. Finally, a passion for customer satisfaction and a dedication to delivering high-quality solutions are qualities he highly values in potential team members. “Teamwork is paramount at Heartbeat,” enthuses David. “We foster an environment of collaboration and mutual respect where every team member's input is valued. Our teams work closely together, leveraging each other's strengths and expertise to deliver exceptional results for our
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