SME News - Managing Director of the Year Awards 2024/ 70 Best Glamping Pod Manufacturer MD 2024 (North West England): Sam Westworth In Sam Westworth’s words, Lune Valley Pods elevates the glamping experience to new heights. Over the course of a decade, it’s grown from a two-person operation run out of his grandma’s garden to a thriving company with a multi-million-pound annual turnover. We got the chance to speak with Sam for a look behind the curtain and find out just what sets the company apart. Lune Valley Pods builds luxury camping accommodation for a broad clientele. From homeowners to farmers diversifying their land, customers enjoy a functional, beautiful product that fits neatly into its surroundings. The company’s offering includes pods of many sizes across a range of price points. No matter the needs of the customer, there’s a pod to suit them. The luxury camping pods on offer are made from timber frames, boasting modern designs with a natural feel that blends seamlessly into any outdoor landscape. Each space is bespoke, made to specification, incorporating the company’s sleek sense of style. From small, budget-conscious areas to sprawling, apartment-sizes spaces, every customer is treated to a plethora of purchasing options and a truly stunning, unique finished product. Lune Valley Pods is Managing Director Sam Westworth’s passion project. Across just over a decade, he’s made the leap from ambition and a great idea to astounding success. Today, he is proud to lead a forward-thinking workforce driven by a focused strategic vision. in Sam’s words, the team pays attention to the “next big thing” to predict the market and stay competitive, growing its repertoire of styles and customer options. Today, pods are more glamorous than ever thanks to Lune Valley Pods’ continuous drive to do its own, unique thing. Sam praises his team for the company’s success. He does all he can as managing director to nurture employees at every level, introducing a suggestion scheme, referral scheme, and employee health plans including a 24/7 mental health helpline and virtual GP appointments. “I have prioritised employee satisfaction and development. Robust employee engagement programmes, mentorship initiatives, and a focus on work-life balance have contributed to a positive workplace culture.” Sam believes that taking care of staff is step one towards delivering exceptional customer service, and in his company, he’s fostered a fine example of that principle. Its satisfied, motivated workforce is renowned for providing a winning blend of friendliness and thoroughness. From the beginning of the purchasing process, the team is right there with customers, offering a level of care which extends to its delivery, and ever after the process is complete. After-sales service is a priority of the company strategy for Sam. Every unit comes with a 10-year warranty, and the company often fixes issues that occur beyond the warranty’s remit, such as those caused by a visitor disrespectfully using the space. Sam acknowledges that these things happen, and he wholeheartedly believes that if a business takes care of its customers, they will take care of it in turn. The company’s customer testimonials speak for themselves, reflecting Sam’s vision for a happy, motivated workforce, a quality product, and superb client care. “The design, build quality, and workmanship of these pods is second to none. Our guests regularly comment on the quality of the pods, and many say that they are the best that they have stayed in.” “From the stars, Sam and the team couldn’t have been more helpful, from discussion on our design to delivery to rectifying a small issue we had, they went above and beyond any company we have ever come across.” “The quality and skill put into the pod is fantastic, and the team are brilliant when it comes to customer service. There has been great support all along the journey from out initial discussion with Sam about buying a pod through to purchase and delivery.” Sam describes his company journey as going from a small farm shed tinkering with bits of wood to now running a 35,000 square foot factory with over 30 employees, delivering over 160 pods annually. Lune Valley Pods is an example of the ideal combination of passion, business aptitude, and a wellconsidered, uniquely marketable product. Here’s to another decade of growth and more outstanding success! Contact: Sam Westworth Company: Lune Valley Timber Buildings Limited Web Address: www.lunevalleypods.co.uk
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