Dixie Mays is the visionary MD behind MTR Sales & Lettings, one of Liverpool’s leading agencies for student and residential properties. The agency also prides itself on the close relationships it enjoys with landlords, all of whom are on a first-name basis with the team and enjoy the partnership-driven approach favoured by Dixie and co. On the back of her recognition in this programme, we had the pleasure of catching up with Dixie to find out more about her work within Liverpool’s property market. Property Management & Lettings MD of the Year 2025: Dixie Mays Graduating from Liverpool University in 2009, Dixie Mays struggled to find work back home in Essex, so moved permanently to Liverpool in search of a career. After taking a series of soul-destroying temp jobs, an opening as a receptionist for a lettings agency set the wheels in motion for Dixie to make waves in this field over the next decade. Progressing from receptionist to branch supervisor in three years, the feeling she could do things better on her own led to Dixie establishing her property management agency back in 2013. MTR Sales & Lettings today offers full management across its representative portfolio of residential and student properties, as well as utilities management, tenant finds, and everything else that comes as standard when working in this space. The agency also boasts a diverse client base, with many of those it works with being accidental landlords (meaning they inherited rental properties), or those seeking to finance their pension pots, in addition to its close ties with more traditional landlords in possession of multiple properties. “Many of our clients are just everyday people looking to make the most out of what savings they have, and to provide for their families.” As mentioned in the beginning, one of the many elements setting MTR apart is the strong relationships it has nurtured with these landlords, seen through many of them even attending Dixie’s wedding a few years ago. By working with its landlords and not for them, the agency establishes mutual respect and a sense of trust – both of which prove incredibly beneficial on those occasions when tough conversations need to be had with clients. The agency’s success in this arena is seen further through most clients coming from referrals. On the back of the many strengths of MTR’s model, the agency has even started selling properties in-house on a client-to-client basis and has recently rolled out a property acquisition service that sees time-strapped investors able to expand their portfolios with choice investments, thanks to Dixie and the rest of the team going out on viewings and calculating all the necessary costs. As Dixie herself explained: “Investments shouldn’t be a black hole for time”, and this is a belief shared by everyone here. In fact, MTR relies heavily on these intrinsic beliefs, with much of the work that is done being carried out independently and with little input from Dixie. Having previously been micromanaged herself, Dixie recognises the shortcomings of the approach and therefore refuses to do the same to her own staff, instead creating an environment where people can thrive under the power of their own steam. Of course, this is not to say she is absent from proceedings, and Dixie is always there to guide when needed. Exploring this further, Dixie explained: “Myself and my husband, Chris Greenway, who is a director here, operate a very open and free office, where staff can get up and take a break whenever they need to, or pop out to houses if needs be – I don’t expect them to be chained to their desks. We treat our staff well with bonuses and team events and we don’t use KPIs – I am more concerned about making sure the job is done to the best of our ability than I am with stressing out staff any more than they otherwise need to be.” The faith Dixie has in her team – all of whom are registered for the Level 3 Propertymark Certificate in Property Agency or equivalent – speaks volumes about MTR, and the diversity inherent in this group is one of the agency’s greatest strengths. Pulling all of this welcome difference together is Dixie’s uniting management style, which sees her lead by example, stress the importance of taking the time to ensure things are done right, and take any feedback on board to see that this is an operation that continues to improve. A young, down-to-earth agency that is really on just beginning its journey in this environment, Dixie Mays has created something truly special for students, professional renters, and landlords alike in Liverpool through MTR Sales & Lettings. More information about its work is available at the web address listed below. Contact: Dixie Mays Company: MTR Sales & Lettings Web Address: https://www.mytenantrent.co.uk/ AIS-Jul25088
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