Midlands Enterprise Awards 2020

10 | Midlands Enterprise Awards 2020 Founded in 2009 and working diligently since, Advance ITSM is a most deserving winner in this year’s Midlands Enterprise Awards from SME News Magazine. Information technology and the role it plays in business and social life has become so important over the last few decades, but particularly this last one. Advancements made have opened up a world of possibilities, but staying ahead of emerging technology and what it can do is imperative to unlock those possibilities. Join us as we find out how Advance ITSM is helping its clients do just that. Since being founded and established over eleven years ago, Advance ITSM has become a fully accredited PeopleCert, BCS, and EXIN and specialises in the delivery of IT Service Management (ITSM) training, ITIL®, VeriSM, Cloud Computing, SAM, and other training courses. In order to effectively deliver the training to the necessary high standards that those undertaking the courses have come to expect, Advance ITSM has had to make sure that its deliverers are also trained to the highest possible standards. As a direct result of this and the dedication to these training areas, Advance ITSM is enabled to provide the highest quality service in the business, with the best value for money. Though based in the West Midlands, Advance ITSM has a reach that stretches across the globe and is particularly well known across EMEA, NAMER, and APAC regions, delivering both onsite and in virtual classroom environments. Across the board, Advance ITSM operates with the core value of treating its delegates as individuals. This includes not only adhering to their needs and understanding their personal requirements for learning about information technology, but also being flexible as to how best the learning style could suit those needs and requirements. Treating delegates might seem like an obvious thing for a trainer to do, but it is one of the many outstanding aspects to the service that Advance ITSM provides. It also offers the flexibility to be able to run courses globally for big corporates, or for individuals, as well as running them at different times of the day or night depending on individual customer requirements. The firm is also happy to work at weekends, or early in the morning and late at night, all in a bid to tailor the training for its clients. During COVID-19 and the lockdown measures that have affected various countries across the world, there has been a drastic change in the way that all companies have had to start delivering their classes. Many classes have had to shift from being in-person to being online, but this is something that Advance ITSM has been doing Best IT Service Management Training Provider 2020 since approximately 2011. Well ahead of the curve, the firm has also seen a rise in individuals wanting training to enhance their CPD and knowledge base, and another rise in the number of companies that are making use of SMEs to achieve this development. When looking for new staff, Advance ITSM also looks at their ability to be flexible as well as an in-depth knowledge base amongst trainers. The firm feels it is important that the trainers can make every bit of IT training relatable and relevant for the current era, and use live examples where possible. Advance ITSM also looks for staff that have a willingness, or are already involved in some form of community volunteering, as it feels as though it is important to give back to the local community. With an eye on the future, Advance ITSM is looking to expand its public training courses and portfolio. As the success and growth continues to come, it looks to expand its use of Jigsaw training, as this method of training provides delegates with a more at-home and friendly style of training. Training should be delivered and taught in a way that makes people feel comfortable and understood, and this method of training from Advance ITSM encompasses all of that and so much more. At present, the firm is actively looking at a few variations of this style of training that will involve live trainers. Ultimately, teaching and training as a global organisation from Argentina to Zimbabwe is something that is more important now than ever before. The virus has limited much of what companies can do, but training in virtual classroom environments is one of the most exciting new areas of business, and Advance ITSM has cornered the market there. It does not matter where in the world the client is, Advance ITSM is more than happy to help. Company: Advance ITSM Ltd Contact: Yvonne Brunger Website: www.advanceitsm.com Sep20370