Midlands Enterprise Awards 2020

4 | Midlands Enterprise Awards 2020 Oct20390 Best Specialist ERP Software Support Service 2020 As the SAP Platinum Partner specialising in the Sale, Implementation, Support and Hosting of SAP products and services, EdenOne is a team of expert consultants committed to providing small to medium-sized businesses with full SAP turnkey solutions. By implementing ERP software, EdenOne is able to help its clients focus on the bigger picture of their organisation by laying a strong foundation upon which businesses can streamline and simplify processes, adapt quickly to changing demands and power business growth. EdenOne is the sub-brand of Edenhouse committed to helping small to medium businesses grow by using SAP Business One to drive efficiencies across the organisation. Edenhouse as a whole is an award-winning organisation and the UK’s largest independent SAP Platinum Partner. SAP is the market leader in business software and solutions which assists businesses in their digital transformation, creating new opportunities for innovation and enabling their clients to stay ahead of the competition. Available to all sectors and across every line of business, SAP software enables seamless connections across businesses and global networks. Providing solutions in everything from SAP On-Premise to Cloud Solutions, Implementation of SAP, SAP Managed Services, SAP Maintenance, or SAP Support, Edenhouse’s team of expert consultants use their technical knowledge and profound industry experience to help businesses. As an SAP Platinum Partner, Edenhouse is not only a system integrator, they are the ideal strategic partner for any fast- growing business. EdenOne exists within Edenhouse as an integral sub-brand of the organisation, which is focussed on helping small to medium-sized businesses grow through the application and implementation of SAP Business One. This ERP software is ideal for small businesses, allowing owners to gain greater control by connecting and streamlining processes through a simple software that grows with the business. In a single management solution, SAP Business One handles financial, sales and customer management, purchasing and inventory control, analytics and reporting and industry solutions in a mobile software that acts on real-time data, allowing users to make informed decisions to drive profitable growth. As a result, small business owners are able to run and maintain their ERP software affordably and in one solution, that offers visibility and complete control over every aspect of a business. Users can capture key information for immediate access and use it across the company thanks to keen insights which power business growth towards the achievement of the user’s business goals. The capacities for growth thanks to a single view of a business in an instant with a flexible, modular, powerful yet simple interface is outstanding. With the help of EdenOne’s team of expert consultants who boast an unparalleled breadth of technical knowledge coupled with a deep line of business experience, clients are able to enhance the digital platform that lies at the heart of their business, and integrate the emerging technologies that facilitate fast business growth. Indeed, the majority of EdenOne consultants have used the Business One solution for themselves so they have a deeper understanding of the benefits, solutions and the customers from the user’s perspective. Every member of the EdenOne team believes passionately in finding the right solution that is tailored to the needs of a client and their business and as such, determinedly work to understand what drives them. Establishing strong and trustworthy rapport with their clients is therefore a vital step in the EdenOne process, and one which EdenOne takes very seriously. There are no ‘support centre’ workers, nor is any of the work dealt with ‘offshore’. Instead, the experienced consultants deal with all support queries to ensure that accurate and informed responses are given every time. As such, the process of recruiting people to join the EdenOne team is rigorous, as only candidates who meet the company’s core values of Knoweldge, Integrity, Innovation and Collaboration are considered. Two key attributes of a candidate are also sought, the first being a deep technical knowledge of the specific solution area and second, and arguably most importantly, a personality that mixes with and contributes to the EdenOne team and the wider Edenhouse culture. This is a culture which prioritises collaboration and an eagerness to help wherever possible, whether they are working with colleagues or clients. Nobody is ever too busy to help out and together, EdenOne is able to deliver innovative, technological solutions through SAP Business One that will be totally beneficial to a client’s fast-growing business. Being based in the Midlands means EdenOne is one of the few SAP partners to really be situated in the heart of things. Their limited competition in the area also means it has unparalleled access to a remarkable pool of talented and growing businesses. With excellent transport links from their hub in Coleshill, Birmingham to the offices in the North and South, EdenOne frequently travels to their customers’ sites so that they can offer the hands-on, personal service that the organisation has grown its reputation for. Face-to-face interactions with clients have been put on hold for the last few months owing to the ongoing global pandemic. Prior to the first lockdown, EdenOne witnessed a lot of business activity, some businesses were hesitant with innovating, however, for many businesses this year’s pandemic has accelerated their need to evaluate their business and invest in systems for the future, giving them the competitive edge. Now, the firm’s priority for any client or project