Midlands Enterprise Awards 2020

65 | Midlands Enterprise Awards 2020 Best Vehicle Leasing Service 2020 Situated in Shropshire, Hot Car Leasing is a vehicle leasing broker company unlike any other. Answering the growing demands across the UK for leasing over purchasing, Hot Car is providing easy-to-use systems that ensure their customers get the perfect vehicle for their needs, delivered with award-winning customer service. We went to find out more about how this dynamic firm is leading the way in the vehicle leasing market. For five years, Hot Car Leasing has been trading as a vehicle leasing broker company, providing vehicle lease offers to businesses and clients, delivered with professional and friendly customer service. Leasing in the UK is becoming a much more common concept, and projected to increase in preference for leasing vehicles over buying them in the coming years. As more people begin to explore the leasing industry and make the decision to lease their first car, Hot Car Leasing is making the process very simple and accessible. Operating with transparency and honesty, Hot Car Leasing provides all the information a client needs, from the initial consultation until they drive away in their car, a satisfied customer. Operating with transparency and honesty, Hot Car provides all the information a client needs, from the initial consultation until they drive away in their car, a satisfied customer. Using systems that blend advanced technology and great customer service, Hot Car Leasing is able to proactively help clients seeking a vehicle, whether they are a new or existing customer. For instance, their one-of-a-kind traffic light system has helped countless customers understand that leasing deals do unfortunately get withdrawn, Sep201004 sometimes with very little notice. Hot Car Leasing’s systems are designed to make it much easier for customers to manoeuvre this concept, using their insights to provide instant information. Green indicates a new deal that is expected to last a reasonable amount of time, either because they are factory orders or there are lots of stock available. Amber indicates that the deal has been running for a while and it may be withdrawn soon or there is limited stock left. Red indicates that the deal has been withdrawn. This helps to manage customer’s expectations and avoid disappointment. Hot Car also provides details on the excess mileage charge, combined MPG and expected delivery, offering much more information than most other brokers. This is just part of Hot Car’s commitment to going above and beyond for customers, even if it sometimes means the firm loses out. For instance, a customer who had been approved for a car with a different leasing firm for more money than they would have done with Hot Car, called to do business with Hot Car instead. However, as the deal was due to expire at the end of the day and the process of switching and carrying out the finance check would have taken some time, Hot Car told the customer that he would be likely to miss out on the deal if he went ahead. The customer was so surprised and delighted by the honesty of Hot Car Leasing, he gave positive reviews of his experience, even without leasing a car. This is one example of their customer-centric approach that has earnt Hot Car Leasing the title of Best Vehicle Leasing Service for 2020. While other leasing companies have seen a steady decline in business, Hot Car Leasing is currently increasing its market share, recruiting new talent to support their growing success. As the team constantly reviews and improves their service based on their feedback from customers and employees, Hot Car Leasing continues to strive to be the best it can be. In the long-term, Hot Car Leasing has big ambitions to be the household name in vehicle leasing. With their growing reputation for excellent customer service and simple, understandable leasing processes, the team are undoubtedly well on their way to achieving this career goal. Although yet to be disclosed, Hot Car Leasing has some exciting plans in the works that will be revealed in the next year or so. We will be keeping an eager eye on Hot Car Leasing to see what’s next for this ambitious and dynamic company. Telephone: 01952 350000 Company: Hot Car Leasing® Creative Client Services Ltd Web: www.hotcarleasing.co.uk