Midlands Enterprise Awards 2021

47 | Midlands Enterprise Awards 2021 An IT provider experienced in delivering 24/7 onsite support and hardware maintenance worldwide, Fortitude Nicsa Global’s services extend much further than simply supplying a service. We speak to one of the founders of the firm about the dynamic team and the company ethos. Fortitude Nicsa Global (FNG) is a global IT partner focused on a collaborative approach to solving IT challenges worldwide. Through its extensive network of connected local partners, IT solutions are provided quickly and efficiently by the expert in-house team. No matter what the location, the globally expanded multicultural network can provide comprehensive IT support and maintenance when needed. “Our expert teams solve IT challenges through a collaborative global network where and when they are needed, providing end- to- end support that exceeds your expectations,” explains Katy Upton, FNG’s Co-Founder and Commercial Director. “Our dynamic, connected team works in synergy to deliver best in class solutions to IT projects, both big and small, in over 150 countries.” As a global company, with head offices in the UK, FNG has staff located in various locations around the world. This can be a challenge at times due to the different time-zones and languages, however FNG ensures that one of the two directors (one UK-based and the other in Australia) are on hand at any one time to help staff or clients. FNG is built upon a foundation of excellence that reaches out through its global network of expert IT partners. The company’s support engineers are industry-leading experts, and its meticulous approach to IT solutions makes FNG a global IT partner of choice. It is also an ISO 9001:2015 accredited company which is dedicated to delivering the highest quality of service every single time. Being open and straight forward is the way that FNG operates - this coupled with the firm’s capability and capacity to provide transparent third-party hardware maintenance and IT support worldwide gives clients confidence in their extended IT support network. Katy tells us more about the firm’s USPs and what it is that truly sets it aside from competitors. Fortitude Nicsa Global Ltd “Through an agile and proactive approach, we are responsive to your needs and the needs of your IT,” she explains. “By providing state-of-the- art solutions to today’s challenging IT landscape, we can reduce downtime, increase efficiency and reduce cost.” Katy has noticed trends emerging, predominantly due to the Covid-19 pandemic, which closed many industries, forcing them to rely on moving to digital operations. This has had benefits for FNG. “Many of our customers have used the opportunity of having limited staff numbers in the office at one time to refresh their critical IT equipment without a major impact on the entire business. During this time, we’ve had more flexibility to perform installs of equipment that require internet/network outages and would previously have had to be done outside of normal working hours or during strict downtime windows that would often have to be planned weeks in advance.” FNG now plans to expand its resources and service offerings in both the APAC and EMEA regions including Germany, China, South Korea, Vietnam, Thailand and New Zealand. The firm will also be working towards ISO/ IEC 27001, the international standard on how to manage information security, to provide assurance to clients regarding the security of its systems, protect information and help mitigate cybersecurity risks. There will also be further investment in technical staff training such as ITIL Project Management and ECSE Wireless Professionals. “When recruiting new talent, we look for forward thinking team players who are willing to learn, grow and adapt with our fast-paced industry,” Katy elaborates. “We offer fantastic incentives, training, flexibility and opportunities to progress within the business.” It’s no surprise then that FNG was recently awarded the title of Best Global IT Support Company 2021 in the SME News Midlands Enterprise Awards. It’s fair to say that the future is looking very bright indeed! Contact: Katy Upton Company: Fortitude Nicsa Global Ltd Web Address: fortitude-nicsa.com Jul21147 Best Global IT Support Company 2021 & Excellence Award in Hardware Maintenance 2021