Midlands Enterprise Awards 2021

49 | Midlands Enterprise Awards 2021 Dudley Motor Company has been proud to serve the motorists across the West Midlands for over 65 years, with staff providing customers with commitment, determination, enthusiasm, and a willingness to assist with their every query and question. Over the last 65 years, the family-run Dudley Motor Company has seen three generations of the Grieveson family enjoy working for the firm. It’s parent company, Worcester Carsales Ltd, was founded by Mr. Derrick Grieveson in Worcester in 1953 and 10 years later, in 1963, that dealership moved across to a new site on Hylton Road, Worcester. By 1973, the founder’s son, Stuart Grieveson, joined the family-owned company, and today, he is Managing Director. The company is a family-run business that has cared for many generations since its foundation, providing a down-to-earth mentality and common-sense approach to implementing excellent customer service. Its showroom offers a bright and friendly atmosphere to browse an extensive range of new and used cars tailored to the customer’s desires. Dudley Motor Company has invested heavily over the last two years, completely refurbishing its showroom, service, and waiting area. The retailer’s extensive Vauxhall fleet of new and used vehicles, as well as outstanding aftersales service, ensures loyal customers keep coming back time and time again. The company has competitive service rates, to keep Vauxhall vehicles running smoothly and efficiently. When combined with the customer-centric and friendly team of staff, it is unsurprising that Dudley Motor Company has always enjoyed high levels of repeat business. Customers are provided with exceptional levels of service across all departments, from new and used car sales through to parts and aftersales. Employees are highly valued and encouraged to develop their careers through the company. They can move up through the ranks if they so wish and are provided with all the necessary skills and knowledge to do so. This ensures that the team can achieve great job satisfaction and excel in the delivery of customer care, as considerable importance is placed on the value of staff training. Best Car Dealership 2021 - Dudley As a result, numerous members of the team have been with Worcester Carsales and Dudley Motor Company for many years, which is extremely refreshing to note in an industry usually known for fast staff turnover. It also helps substantially when it comes to the consistency of customer care. It is Dudley Motor Company’s considerate care for its customers and staff members as well as its unique generational standpoint in the industry that sets it apart from other businesses in the area. Amongst other accomplishments, Dudley Motor Company has recently won Best Car Dealership 2021 – Dudley, proving that sometimes prices aren’t all that people seek most in a sales technique, but the familiar bond, trust, and consideration for the clients itself. Company Name: Dudley Motor Company Address: Dudley Motor Company, Trindle Road, Dudley, West Midlands, DY2 7AZ. Telephone: 01384 454 100. Website: www.dudleymotorco.co.uk . Jul21824