Midlands Enterprise Awards 2021

74 | Midlands Enterprise Awards 2021 “We believe that every organisation deserves world-class IT solutions” says Anne. “Partnering with an IT provider should enable your organisation to grow and evolve through smarter, more innovative use of IT and that is what we strive to deliver at Zenzero”. Contact: Anne Tasker Company: Zenzero Web Address: zenzero.co.uk Zenzero is a leading provider of IT solutions in the UK, including IT Support for businesses and the education sector, as well as experts in Cyber Security. We speak to the firm’s Founder and Managing Director, Anne Tasker, and find out how its customer satisfaction rating has helped push it to the heights of success. From the minute you team up with Zenzero you will notice the difference between the firm and the other IT companies out there. It’s five offices cover Warwickshire, the West Midlands and the South East regions and Zenzero supports businesses, charities and schools all over the UK, including Scotland and Wales. This means wherever you are based it is there to support you! Providing 24/7 IT solutions and support to organisations and businesses, Zenzero boasts a UK-based support team, and offers a fully managed service including technical support, Microsoft 365 and Cyber Security services. The support team are real people, not robots, and genuinely care about clients and resolving IT queries as quickly as possible. Anne Tasker is the Founder and Managing Director of Zenzero. She works closely with the account management team helping to drive service, innovation and value for customers. Having organically grown the company, Anne is now also looking to help promote security standards within the industry. “Security is now the number-one challenge, so we are helping our customers understand the additional resilience and mobility offered by cloud computing and advising and assisting them with moving their data to the cloud where appropriate.” With more than 100 highly experienced IT professionals, Zenzero’s service desk can resolve 85% of issues on the first call without the need for escalation. If Zenzero can’t fix the problem remotely it will send out one of the experienced and friendly field engineers, who will make sure that things are up and running in no time, with the minimum of fuss. Most Innovative Nationwide Managed IT Services Company 2021 “We believe in making industry leading IT support easily accessible to all that need it,” Anne elaborates. “Our customers come in all different shapes & sizes; they operate in a variety of different industries & sectors. We deliver sustainable IT solutions that not only address their current needs, but also have the capacity to grow and evolve in line with the growth and evolution of the individual organizations we work with.” With a 98.3% customer satisfaction score and consistently excellent client feedback, it’s clear to see why Zenzero was recently voted Most Innovative Nationwide Managed IT Services Company 2021 in the SME News Midlands Enterprise Awards. Jul21219