82 | SME News Midlands Enterprise Awards 2023 Best Soundproofing Specialists 2023 - East Midlands Resonate Systems manufactures a range of unique noise reduction and underfloor heating panels for floors and walls, engineered with a focus on providing quality products, with complete customer satisfaction. Director, Richard Hillman tells us more as the firm is named in the Midlands Enterprise Awards 2023. Based in Leicestershire, Resonate Systems is a manufacturer of underfloor heating and acoustic insulation products. Born out of a desire and passion to offer the highest quality products and technical support, resulting in the best value and service for its clients, Resonate Systems is a small family-run business which takes great pride in putting its customers first. The company’s core values of integrity, collaboration, innovation, and excellence are integrated into everything it does, both internally and externally, with it offering an extensive range of underfloor heating panels which comply with Part L building regulations and acoustic insulation products which comply with Part E building regulations. “Our industry is constantly evolving, partly driven by changing legislation and consumer requirements for both underfloor heating and soundproofing products,” explains Richard Hillman, the company’s director. “It’s because of this we realise that our customers need our advice and technical support just as much as the products themselves, and that is why we are committed to offering a high level of customer service.” The company works “cross functionally” between all departments to ensure customers receive a high level of customer service, from assisting with initial enquiries and providing technical support, right through to the installation of products for its clients. As of late, Richard has noticed a trend towards retro-fitting under floor heating systems into existing housing stock, which is driven by changes to Part L of the building regulations in relation to gas boilers, as well as the increase in people changing to renewable energy sources, such as air source and ground source heat pumps. As these operate at lower temperatures, underfloor heating is being installed to achieve the desired room temperature. Being midlands-based, Resonate Systems enjoys good transport links to its customers throughout the UK. As well as this, it is a committed member of the East Midlands Chamber, providing the firm with opportunities to access business support and connect with other local businesses within the region. As far as company cultures go, Resonate Systems’ is second to none. Driven by its values, the environment is one of trust and teamwork, which Richard believes are the keys to success. “We work collaboratively, with staff invited to share innovative and creative approaches to ensure customer requirements are met whilst acting with strong ethics, honesty, and respect,” he enthuses. “All staff are provided with initial and ongoing training and development to encourage career development and put in place personal development plans.” Recently, in recognition of its dedication to both its clients and staff members alike, Resonate Systems was bestowed with the prestigious accolade of Best Soundproofing Specialists 2023– East Midlands, and Richard couldn’t be prouder of the company and his team. As the future beckons, new product development is in development at the company in order to meet changing legislation and customer requirements. “We are also committed to continuing to support, develop and invest in our staff,” he states. “Working towards a more sustainable future, and also committed to supporting our local community with the corporate sponsorship of local sports teams, Leicester Lions and Desford Football Club.” Contact Details Contact: Richard Hillman Company: Resonate Systems Ltd Web Address: www.resonatesystems.co.uk
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