SME News - Midland Enterprise Awards 2024/ 42 Medical Repatriation Specialists of the Year 2024 Falling ill or sustaining an injury is a stressful experience, and that stress is compounded when it occurs abroad. Surrounded by an unfamiliar culture, location, and language may add to the emotional toll it takes, and at its worst, it may restrict patients access to the specific care they require. This is where AD Medical Air Assist steps in to provide the ideal medical repatriation service. A journey home with its team means safety, comfort, and the best en-route medical care available. AD Medical Air Assist is a compassionate medical repatriation service. It is a UK-based team with 24/7 availability and a focus on commercial repatriations. Services are entirely bespoke, tailored to the injury or illness and the level of support required for each patient. This includes a diverse translation service, support for those who experience autism, and personal flight assistance. “As a family-run business, we take pride in treating each patient and their families with the same level of respect and compassion that we would extend to our own loved ones, ensuring their comfort and wellbeing throughout the entire repatriation process.” During a time of crisis, the last thing on any patient’s mind is paperwork and insurance concerns. AD Medical Air Assist is entirely empathetic to this and fills out the necessary forms such as those requested by airlines, meaning that patients are free to worry about what matters most. For an added layer of reassurance, prices are extremely competitive at no cost to the quality of service. The team always aims for a stress-free, smooth journey home, encompassing physical, mental, and financial comfort. Utilising a worldwide network of partners, including insurance companies and local ground transport providers, AD Medical Air Assist provides safe, reliable journeys planned down to their minutia for a “seamless bed-to-bed service” in Director Jennifer Lockley’s words. The team is poised to make use of specialist medical equipment and even adds personal touches for extra patient comfort. “Unlike larger firms,” she adds, “our small, tight-knit team understands each case intimately, eliminating the need for impersonal call centres and ensuring prompt, knowledgeable assistance.” Being based in the UK offers convenient transport options for the company, which enjoys a central Midlands location only a short distance from Birmingham airport. Medical escorts are placed strategically throughout the UK, and swift, easy access to them allows for rapid response times. “This logistical advantage allows us to effectively manage and deploy resources, enhancing our ability to deliver timely and high-quality medical repatriation services across the UK and internationally. Ultimately, our Midlands base optimises responsiveness and logistical efficiency, supporting our commitment to exceptional patient care.” This dual commitment to medical excellence and personal wellbeing permeates the entire business beyond the patient offering, driving managers to support the team’s happiness and comfortability. A hands-on management approach ensures that every leader maintains a keen understanding of how each role works and understands the unique challenges each repatriation poses. AD Medical Air Assist’s highly selective recruitment seeks those with outstanding expertise and qualifications, as well as warmth, empathy, and the personal qualities necessary to uphold the company’s unique standards of patient care. Throughout the remainder of 2024, AD Medical Air Assist will continue to provide exceptional patient care in line with its values. The team is also excited to unveil new additions to its offering, including an improved and creative child repatriation service. “Collaborating with children’s entertainers,” says Jennifer, “our medics will transform into beloved characters to create a comforting and adventurous experience for young patients.” Distraction and reassurance are invaluable to children’s medical care, which the empathetic team at AD Medical Air Assist understands intimately and looks forward to developing within its service. Among medical repatriation services in the UK, AD Medical Air Assist sets the standard in every sense of the phrase. It demonstrates consistent excellence in medical expertise, care, unwavering dedication to each and every patient, and the diverse range of support available. Patients attest to the skills and personalised service on display throughout every repatriation, sharing stories of successful, comfortable journeys. It is hard to imagine being in safer, warmer hands when things go wrong abroad. Contact: Jennifer Lockley Company: AD Medical Air Assist Web Address: www.admedicalairassist.co.uk
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