SME News - Midland Enterprise Awards 2024/ 50 Best Bespoke Business IT Support Solutions 2024 - Staffordshire Commercial Networks Limited From its home in Newcastle-under-Lyme, Commercial Networks Limited provides its customers throughout the UK with a comprehensive range of Managed IT Security Services and Telecom Solutions, something that it has been doing consistently now for more than a decade. Founded in 2011 by Mat Deaville, the business saw significant growth when partner Steve joined in 2014, propelling it to new heights. Today, the company manages over 800 machines and supports more than 1,300 Office 365 users across the UK. “Making IT Just Work” Of the 1451 users that see that their computer works as intended every day thanks to Commercial Networks, their enterprises range from one person operations through to companies with more than 200 people on the same network at a time. Proud to serve everything from start-ups to SMEs, the company’s clients include hotels, solicitors, insurance brokers, nurseries, manufacturers and everything in between. Regardless of the nature of a customer’s operation, Commercial Networks allows them to focus on it, without worrying about IT. What really sets Commercial Networks apart is the team’s knack for spotting and fixing problems before they turn into bigger issues. With a proactive approach to monitoring, their team can quickly handle everything from basic storage issues on desktops or laptops to more complex cybersecurity challenges, keeping things running smoothly. They offer a full suite of IT support services, including Business VoIP systems, Business Connectivity Solutions, Microsoft 365, IT Security Solutions like Data Backup and Recovery, DMARC Implementation, Managed Antivirus, Device Monitoring, and more. By embracing the latest technology and innovative service methods, they've become a trusted and preferred IT Provider in Staffordshire, which earned them the Midlands Enterprise Award. It is primarily as a result of this that the company’s client machines have an up-and-running rate of 98.7% within business hours, which explains their outstanding CSAT score of a 100%. All remarkable achievements given the scale and complexity of this undertaking. Mat proudly tells us: “We are also excellent in avoiding confusion” “As much as we are tech gurus, we don’t like going around bombarding you with all the tech jargon that gives you little understanding. We explain things in simple ways so that you understand what is happening to your IT infrastructure.” This final point is particularly important given that small- and mediumsized businesses across the UK, particularly in Staffordshire, are experiencing security breaches more and more. There is certainly a general misconception that it is the larger businesses across industry that are more at risk of cyberattacks, but this is simply not the case. To quote one of the company’s most often used phrases : “It’s not if you’re going to get hacked, it’s when. CNLTD” Anybody can be a target, so it is vital to prepare for the worst. Mat explains that a lot of these attacks could easily be prevented using a range of security controls. Commercial Networks is working strongly towards raising awareness and providing robust IT Security Services to businesses across Staffordshire to ensure business continuity. Furthermore, since the company is located in the heart of the Midlands, it is in excellent proximity to its national client base for the occasions when Remote IT Support is not enough, and engineers need deploying to sites to fix issues in person. Wherever its employees may be, Commercial Networks prides itself on treating them all as a part of the family. From ensuring that they have the right tools for the job to offering the likes of flexible working in such cases as children’s sport days, the defining sense of responsibility afforded to all employees is reciprocated in the stellar customer experience every client is provided with. This sheds some light on why Commercial Networks has experienced year-on-year growth for the past 12 years, with no signs of slowing down. As the business looks ahead, it is reaping the rewards of its prior heavy investment in its team, particularly in the areas of marketing and administration. With the skills of this workforce in tow, the company’s commitment to growing and continuing to educate its customers is stronger now than ever before. This can be seen further in its apprenticeship programme and collaboration with the local Newcastle under-Lyme College (NSCG), nurturing the next generation of IT Support Service leaders in the process. Ultimately, the field of cyber security is one that is always changing, and the team at Commercial Networks make it their responsibility to see that small- and medium-sized businesses across the region are protected against a cyber breach. The harsh truth is that approximately 60% of these types of businesses have suffered such a breach in the past 12 months alone. Commercial Networks is aiming to bring this figure down for good, excelling in Business IT Support in Staffordshire. Contact Details Contact: Mat Deaville Company: Commercial Networks Limited Web Address: https://cnltd.co.uk
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