SME News - Midland Enterprise Awards 2024/ 6 Best Debt Recovery Agency 2024 Since its establishment in 2006, DSL UK Ltd (DSL UK) has collected an impressive £16 million for its clients within the veterinary and commercial business sectors. It takes a personal interest in every one of its clients and treats their cases with equal importance, ensuring they receive their payments on time. By combining local knowledge, traditional debt collection methods, and a proactive, professional approach, the agency works hard to recover every penny owed in a sustainable, flexible, and controlled way. Now, as DSL UK is recognised within the Midlands Enterprise Awards 2024, we speak to CEO Mike Brooks to learn more about what makes it such an award-winning agency. “As a specialised agency, DSL UK offers tailored recovery processes to meet the unique requirements of each practice and maintain positive relationships between vet practices and their clients, presenting a promising opportunity for the industry.” DSL UK Ltd estimates that veterinary practices in the UK could be owed up to an eye-watering £530 million by their customers, with two in three small businesses grappling with late payments in 2023. Late payments are an increasing issue that causes decline in business growth, and DSL UK emphasises the importance for businesses to keep on top of their outstanding accounts in order to improve cashflow. Often, all that is needed is a friendly reminder for customers to complete payment – but, if they are proving difficult, this is where DSL UK can help. With commitment to excellence at its core, DSL UK has positioned itself as one of the top performers within the UK debt collection industry. It has, over the last 18 years, built up a stellar reputation, with its clients knowing they can rely on it to manage their accounts receivable with efficiency, reducing their financial stress and improving their overall cashflow. Key to this outstanding service delivery is the company’s structured processes, which ensure effective, seamless experiences that lead to customer satisfaction. The DSL UK team brings to the table a wealth of experience in the industry, which enables them to work as an extension of each client’s practice or business. This means the team will handle all the complexities of debt collection, while the client focuses on what they do best. Mike tells us, “This partnership approach ensures veterinary practices and commercial businesses can maintain strong relationships with their clients as we manage the often-delicate process of collecting overdue payments with compassion, sensitivity, and professionalism.” In order to deal with each case carefully and appropriately, the team keep a progressive and people-centred outlook, being aware and responsive when it comes to issues affecting clients and their customers. All of the company’s staff complete vulnerability training so they are well-versed in how to deal with clients’ customers correctly and can adapt to the situation as needed. “DSL UK is committed to supporting the veterinary sector and reducing levels of late payments and bad debt in the longer term. We are partnered suppliers of the SPVS, Veterinary Management Group (VMG), and Buysure; regularly present at industry events; and offer resources such as a free debt toolkit and expert articles to raise awareness about debt recovery and help practices to improve their cashflow.” Not only is DSL UK dedicated to ensuring its team have all the knowledge and training needed to succeed in their roles, but it also keeps its finger on the pulse of the industry. Mike tells us the latest: “There is optimism in the industry, with a resurgence of owner-operated practices after years of corporate acquisitions. Certain corporations are subcontracting finance processes, prompting customer frustration with offshore call centres and a shift towards smaller, more personalised local practices. The CMA’s (Competition and Markets Authority) role is crucial, especially in areas where a single corporation owns all veterinary practices, limiting consumer choice.” He goes on to share how DSL UK is now eagerly anticipating an intriguing second half of the year for the industry. Following a successful debut at the London Vet Show in 2023, the company is thrilled to announce its return this year with an enhanced stand design. Delegates can schedule complementary appointments with its highly skilled and experienced debt prevention experts, a unique offering in the industry, while enjoying a cup of coffee. This isn’t all, for the management team at DSL UK are also set to speak at the Society for Practising Veterinary Surgeons (SPVS) CPD event in Exeter on 26th September. Mike comments, “We are excited to connect with members and share valuable debt-prevention insights.” Ultimately, it is clear to see what makes DSL UK Ltd our Best Debt Recovery Agency 2024, with the exceptional debt collection service it delivers time and again. Its dedication really shines through towards ensuring its clients receive the funds they are rightfully owed, while also handling the situation with care in order to maintain a positive relationship between business and customer. We extend our congratulations to the agency and look forward to seeing what the future holds. Company: DSL UK Ltd Contact: Mike Brooks Email: [email protected] Website: www.dsluk.net
RkJQdWJsaXNoZXIy MTUyMDQwMA==