SME News - Midland Enterprise Awards 2024/ 68 Most Client-Focused SME Accounting Firm 2024 – East Midlands With locations in Mansfield and Retford, Mercury Accountants is a small and medium-sized enterprise accounting firm that is rapidly rising the ranks. Holding a stellar reputation for delivering optimal, clientcentric services, Mercury Accountants has been named in the Midlands Enterprise Awards 2024. Here, we take a closer look at the firm’s story of success. Boasting over ten years of industry experience, Mercury Accountants is Nottinghamshire’s reputable partner for clients seeking seamless and professional accountancy services. Spearheaded by accounting expert Rachel Leyland, Mercury Accountants has gone from strength to strength since its incorporation in 2022. Rachel Leyland has extensive experience within the financial sector, having worked at another practice before opening her own. She wanted to form a reputable firm for small businesses to utilise, one that filled all the gaps Rachel had noticed in the current market. Leveraging her industry knowledge, Rachel formed Mercury Accountants with the goal of breaking and exceeding the limitations she had previously seen with other firms in the market. Mercury Accountants offers its clients a comprehensive range of services, including assistance with bookkeeping, payroll, pensions, annual accounts, personal and business tax, VAT, MTD, and CIS. The company remains informed about evolving accountancy laws to ensure that its knowledge is up to date and its advice remains both accurate and reliable. Additionally, the company is continually assessing and enhancing its accountancy services to elevate its clients’ financial successes. Mercury Accountants understands that each business has its own specific intricacies and requirements, and so will work closely with each client to gain a deeper understanding of their particular needs. This allows the dedicated accountant to tailor bespoke solutions that perfectly align with the client’s accountancy aspirations. In alignment with this understanding, Mercury Accountants opts to take a client-centric approach to its operations. The company believes in building trusting and lasting relationships with clients, promising to be by their side at every stage of the process. To uphold this promise, Mercury Accountants appoints each client with a dedicated, fully qualified point of contact to further ensure consistency and efficiency. This point of contact will maintain a high level of responsiveness, often responding to all enquiries within the same day to avoid frustration on the client’s behalf. When taking on new projects, the company will only select new clientele when it is at a capacity to do so. This strategic decision allows Mercury Accountants to provide quality service and give each client the attention they deserve. When working with clients, Mercury Accountants offers transparent pricing, with clear breakdowns of monthly and annual fees that are regularly reassessed in alignment with the client’s results. Bookkeeping clients receive regular profit and loss reports so that they are continuously aware of their company’s performance. All deadlines are managed efficiently for the client, as Mercury Accountants always provides ample notice of tax bills and deadlines. Clients of Mercury Accountants can rest assured that their business is in expert hands, as the company has continually displayed a commitment to excellence that goes hand in hand with its customer centricity. Those interested in working with Mercury Accountants can access glowing testimonials on the company website that detail the prominent level of professionalism and efficacy displayed across its operations. “I have received amazing service from this company,” writes Jared. “They are a very quick, responsive, and efficient accounting service. I feel that I am in safe hands with Mercury Accountants. Overall, I am very impressed and would recommend Mercury Accountants to any business.” “I have been a very happy client of Mercury Accountants since 2021, and currently use them for both of my businesses,” reports Dean. “Rachel manages my account and is everything that I need as a small business owner – reliable, responsive, and thorough. I recommend them to all other businesses.” “Mercury Accountants were recommended to me by a business associate in July,” says Danielle. “Rachel is professional, experienced, responsive, and friendly. I am incredibly impressed with the excellent service and expertise I have received since. I look forward to working with Mercury Accountants for the foreseeable future.” As mentioned by clients, Mercury Accountants has reached heightened levels of success in delivering high quality accounting solutions to its clientele. The company has displayed a commitment to customer centricity that exactly encapsulates everything that its Founder, Rachel Leyland set out to achieve when establishing the business. We at SME News commend Mercury Accountants for its monumental success, having been rightly recognised as the Most Client-Focused SME Accounting Firm 2024 – East Midlands. Contact: Rachel Leyland Company: Mercury Accountants Ltd Web Address: https://mercuryaccountants.co.uk
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