SME News Midlands Enterprise Awards 2025/ 4 Most Customer-Focused Van Hire Company 2025 - Northamptonshire Nav Van Hire is a family-run flexible contract van rental company based in Northamptonshire, offering an everchanging range of commercial vehicles nationwide. For over 10 years, it has been specialising in Low Loader & long wheelbase vans, having also introduced an exciting range of SWB, electric vans and a variety of cars to accommodate all needs. When hiring a vehicle from Nav Van Hire, customers receive full support from a helpful team, including vehicle maintenance, meaning they can enjoy a seamless process time and again. We take a closer look at what makes Nav Van Hire an award-winning business. Nav Van Hire is a passionate team of people who share one goal: to be the best at what they offer and become businesses one stop option for all their vehicle needs. While not concerned with being the biggest, being the best is the most important thing to the business. It isn’t a big corporate company with over 100 staff; it is a small, tight-knit group who are on a mission to be leading experts within the transport and logistics sector. This means they are very enthusiastic about realising the client’s unique needs and that a reliable service is invaluable to them. With a wide range of high-quality, budget-friendly vans available, the team can serve any type of business, whether delivery driver, removal company, or tradesman. Nav Van Hire places great importance on listening to its customers’ needs. Recognising that businesses need cars too, it opted to add cars to its fleet. Offering a variety of different models with the understanding that everyone has their own requirement from their transportation; whether it’s a director on the road consistently, to another that needs that spacious vehicle for the weekends with their family, Nav Van Hire wish to accommodate to all. Many of Nav Van Hire’s clients discover it through word-of-mouth, sales manager visits, and visuals on its vans that are on the road across the country. It works with some of the leading depots across the UK, including Amazon, Yodel, AIT, DPD, DHL, Rhenus, DX, FedEx & furniture village, understanding what it takes to meet their needs. It recognises that the transport and logistics market is constantly and rapidly changing, and as more depots open and existing depots increase their work capacity, a reliable fleet is hugely sought after. Thus, the business’ central location makes its services more accessible to its clients. With such a central location, it benefits from being at the centre of everything, allowing for easy commutes and access to motorways. “Customers really are at the heart of everything we do. We know that without them, our vehicles wouldn’t even be on the road, and therefore, we wish to provide the best service, the best vehicles, and the fairest pricing. Every single staff member is passionate about their role, which makes us very lucky, but provides an inspiring work ethic across the board.” – Nav Van Hire Of course, Nav Van Hire needs to keep its fleet in the best condition. As such, has its own mechanics team, primarily based at their vehicle workshop, allowing them to readily be able to assist any of their customers within their fleet if required. All vehicles are provided with a tracking system, allowing Nav Van Hire to have a full overview of the vehicles at any given time, providing an additional layer of security for directors and drivers when utilising them. This is in addition to visits to client depots to perform vehicle maintenance as required. Making everything a reality at Nav Van Hire is its people. From its mechanics and drivers to admin and sales, every person is empathetic and determined, and playing their own crucial role in the business’ journey and customer satisfaction. Its directors are very present, being actively involved in decision making, and the business highly values each and every team member, viewing them as an important piece of the jigsaw that has made Nav Van Hire into the exceptional business it is today. When it comes to hiring new team members, the recruitment process is never rushed. The business began in the conservatory of the family home, and everything continues to be done in-house. Therefore, the business wishes to bring only the best talent into its team. Some of its mechanics have been with it since the very beginning, and they are more like family than employees, so their love of their work matches that of the business owners. Ultimately, the sky is the limit for Nav Van Hire – and the team know it. The future of the business is to be decided by its team members, listening closely to their feedback and ideas. With a talented team behind it, and the transport and logistics sector being in a very stable place, the business hopes that the next six months will be its most successful yet! It would like to see its car hire numbers increase, with both existing customers and new. As two worlds collide with vans and cars, it believes it has the right team to push the boundaries of what is possible. The business is also anticipating exciting changes (to start they recently changed their logo to really solidify their commitment to being there for all the customers vehicle needs, which will keep Nav Van Hire on track towards its mission of being the one stop option for companies vehicle needs. It will continue to build its presence, city by city, depot by depot, customer by customer. We at SME News are delighted to see the thriving of Nav Van Hire and to award it the title of Most Customer-Focused Van Hire Company 2025 – Northamptonshire. The future is looking extremely bright for the business, and we look forward to seeing its continued success! Lastly, we take a look at some five-star reviews from Nav Van Hire’s clients. “I wanted to take a moment to express my gratitude for the exceptional service I received during my current van hire,” begins Saeed H. “The van was in great condition and met all my needs perfectly. Your team’s professionalism and attention to detail made the entire process smooth and hassle-free. I truly appreciate your prompt assistance and support throughout our entire business journey. Big thanks to you, Nav and the mechanic team for all your support. I will certainly recommend your services to others!” “Nav Van Hire have gone above and beyond to facilitate my family business’ needs, from five-plus Luton vans to a family car,” shares Gurpreet. “Can’t beat these prices. Contact and conversing with the main staff is brilliant – kept up-to-date with everything. Out of hours
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