SME News Midlands Enterprise Awards 2025/ 42 AIM-Jun25230 Best Outsourced Technology Support Provider 2025 Zenzero provides IT support, next-generation cyber security solutions, network operations centre and security operations centre, project services, consultancy, and training across all end-user computing and infrastructure environments. Covering everything from hardware procurement through managed support to data analytics and development services, the firm offers a complete set of IT services to customers. We find out more from Marketing Director, Adam Crossling, as Zenzero achieves an accolade in the Midlands Enterprise Awards 2025. Mid-market focused managed service provider, Zenzero, offers a comprehensive suite of technology solutions, including IT services and end-to-end digital transformation, delivering products typically reserved for enterprise clients, such as SQL development services, business intelligence, and bespoke software solutions. By utilising a flat organisational structure, Zenzero eliminates silos and fosters collaboration across various capabilities thus enabling cohesive service delivery to support over 45,000 end-users across its dedicated and leveraged service desks, resolver groups and other support functions. This means the teams are ideally suited to delivering excellent levels of service without the need to attend site in the vast majority of cases. With 800 plus staff, and offices across the country, Zenzero enjoys excellent geographical coverage. “Our mission is simple; to be the best technology Managed Service Provider (MSP) for mid-size organisations in the UK,” Adam Crossling, the firm’s Marketing Director, tells us. “We have built up an enviable reputation for delivering world leading technology solutions and associated support services to businesses, charities and public sector organisationsof all shapes and sizes nationwide.” Zenzero has vast experience supporting organisations with their IT Managed Services all over the UK, from the Channel Islands, all the way up to remote places like Wick in the far corner of Scotland. Furthermore, it provides support to organisations across a variety of industries including Financial Services, Care and Life Sciences. Differentiation in such a fierce industry is imperative for companies such as Zenzero, and the firm stands out as a clear winner in its field by disrupting the market by providing a broad range of services to midmarket clients, eliminating the need for multiple suppliers. This unique approach sets it apart and positions it as a leader in the industry. Adam shares with us an illustration of Zenzero’s ability to offer a wide range of services. “A recent example of our impact involved helping a fast-growing business modernise its operations by implementing a scalable ERP solution. We replaced outdated, manual processes with automated workflows, introduced integrated logistics tools, and provided a futureproof platform to support continued growth. The result: a doubling of company size with just a marginal increase in operational costs, record performance shortly after go-live, and a strong foundation for long-term scalability and efficiency.” Zenzero also achieved B Corp certification last year and is now recognised as a business that meet the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance profit and purpose. Again, this is another feather in the cap for the firm, setting it aside from others, not just in terms of technical expertise, but also in how it operates as a responsible, values-driven business. Within the company itself, Zenzero employs ethical policies which are designed to foster an inclusive, respectful, and fair workplace, aligning seamlessly with its technology-driven business model. By ensuring all colleagues and customers are treated with fairness and respect, the organisation cultivates a culture of trust and integrity that supports its innovative environment and attracts diverse talent, driving creativity and business growth. Recently, Zenzero gained notable recognition for its commitment to the industry in the Midlands Enterprise Awards 2025 where it picked up the title of Best Outsourced Technology Support Provider 2025 for its efforts. Now, with a bright future ahead, the firm is focused on both organic and acquisitive growth at both revenue and EBITDA level. These two sources of growth have been the key driver to Zenzero being the highest growth IT services provider in the UK over the last three years, and it has seen revenue grow from approximately £20m in 2023 to £85m today on a run-rate basis. “This revenue growth has been driven by the significant investment we’ve made into our sales, customer success and marketing functions over the past three years,” Adam states. “We’ve worked hard to transform and unify a range of inherited approaches into a cohesive, high-performing capability. Establishing this as a strategic driver of growth is one of our proudest achievements.” Contact: Adam Crossling Company: Zenzero Web Address: zenzero.co.uk
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