30 | Northern Enterprise Awards 2022 Oct22610 Best Computer Server Solutions Provider - UK Operating throughout the Merseyside and Lancashire area, DigiDog Tech Ltd provides IT services, sales and web development to SMEs. We find out more about the company from Founder, Dan Eely in light of it being recognised and rewarded within the Northern Enterprise Awards 2022. Based in Southport, IT support specialist DigiDog Tech offers a wide range of solutions and services to small and medium sized businesses in the north west, as well as provides consultancy and support services to cover all IT requirements. These services include, but are not limited to, remote support for PC servers and Macs, Microsoft 365, backup and disaster recovery solutions, supply and installation of all hardware and peripherals, hardware repair, EDI and website design and development, WiFi, and network solutions. The company works across a wide range of sectors including legal, education, charitable, finance, construction, care, and manufacturing, plus many more. With more than 18 years’ worth of experience in corporate and education IT services, DigiDog Tech is fully qualified and DBS checked. “Our core values are to deliver a fair, honest, and quality service to our customers,” explains Managing Director, Dan Eely. “These have not changed since we began and as we and our client base grow, this is a value that will be key. We want clients for 25+ years, not 25 minutes!” As an experienced IT services professional with a demonstrated history of working in the information technology and services industry across many sectors, Dan is skilled in management, leadership, providing quotations, business process improvement, and troubleshooting. He started DigiDog Tech in 2016 with goals to deliver a quality service at an inclusive price to allow even the smallest of businesses to have a quality IT support team behind them. “DigiDog Tech was born when we witnessed how small businesses and education establishments were being charged extraordinarily high support and contract prices and not provided the service levels they should expect,” he elaborates. “So we decided to do something about it and create DigiDog Tech!” Today, the firm still delivers enterprise level solutions into the SME market in order to be costeffective to its clients but also flexible enough to meet their individual needs. “Each business is different and uses IT in a number of different ways to deliver to their clients and we make it our mission to understand those needs and flex our support to deliver for our clients,” Dan continues. “Everything here at DigiDog Tech is designed with the customer’s individual needs in mind. There is no shoe horning into package levels here; our support and solutions are designed to bolt onto each other and flex to grow with the client, allowing costs to be managed and the ease of scaling up with the client.” Across much of the UK, as well as the northwest, an emerging trend following the Covid-19 pandemic is for businesses to offer remote or hybrid working, whereby staff can work from home full-time, or as and when they wish with regular office visits. This is great news for IT support companies such as DigiDog Tech as it means more people and businesses require its offerings and solutions, such as cloud services. DigiDog Tech, like most companies, has competitors although Dan doesn’t necessarily view them like that. “There are a lot of potential clients who require assistance, we like to concentrate our efforts to deliver on our values and advice we provide to clients,” he says. “In the north especially, the people are great; they become more than just clients. We become part of their team and go on the journey together.” Recently, DigitDog Tech Ltd gained recognition in the SME News Northern Enterprise Awards for its dedication to its clients and for the wide variety of services it provides, clinching the coveted and prestigious title of Best Computer Server Solutions Provider – UK. Understandably delighted, Dan now has big plans for the future. “We are still a young business in relative terms and it’s been a great journey so far,” he enthuses. “We want to continue to grow at a sustainable rate to be there for the long run and help our clients to continue to be successful in their journeys. We are really looking forward to the future and what it may have in store.” And the satisfied customers speak for themselves as DigiDog Tech is no stranger to a five-star online review. Hitchin Sunday Football Club has engaged the firm’s services and couldn’t be happier with the results. “We have been pleased with the service provided by DigiDog in the provision and configuration of the league’s admin PC, in addition to the provision of internet technical support to the referee’s secretary’s computer. In both cases, their quick response ensured smooth running of the league.” Likewise, an employee from Railtek Ltd was similarly impressed, commenting, “Had to get a new computer for our company. After speaking with Dan, he advised which computer to buy and then organised everything for us. He then installed all programmes onto the new computer and ensured that everything was running smoothly in a very limited amount of time. Would highly recommend. Thanks, DigiDog!” Trafalgar Fiduciary Services also experienced exceptional service with a spokesperson stating, “I cannot recommend Digidog Tech highly enough. Dan has put in place all the necessary hardware, networks, and behind the scenes elements to allow my law firm to operate efficiently and with ease. I am not particularly technologically minded, but Dan explained everything very clearly and gave me various options which have allowed me to future-proof the business. He is always on the end of the phone/email/text and resolves any issues I have quickly and efficiently. He is a pleasure to work with.” And a final word from the man behind it all? “Our business aim is to keep things simple for you,” says Dan. “We will do as much or as little of your IT services as to meet your requirements. We are a business which is focused on delivering your
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