Northern Enterprise Awards 2022 | 68 Nov22045 Inmanyways, Harrington Brown remains a testament to the power of a fresh start. As a true local independent real estate agent, it has endeavoured to provide best in class services to clients in County Durham. Following Harrington Brown’s recognition in the Northern Enterprise Awards, we spoke with Director Jennifer Hartburn to find out more. The real estate industry is rather unique in that smaller, independent businesses have truly come to represent the very best of it. After all, larger firms lack that crucial ingredient: local knowledge. Partnering that with a mission to exceed all client expectations, Harrington Brown has quickly cultivated an impressive reputation in an arena that simply demands results. Jennifer certainly understands that clientcentricity must remain at the crux of any real estate business as she explains in more detail. “We have our customers at the heart of our business, providing a first class, friendly & professional customer experience. Our mission is to be the local Sales & Letting Agent of choice in our area and ensure that every customer and client is satisfied with the personal service they receive.” Intriguingly, Harrington Brown did undergo a change in ownership in early 2021, and much akin to a metamorphosis, the agency changed dramatically for the better. “With this change of ownership, we branded for a fresh new look, a more modern platform for an estate agency, and substantial investment in new marketing tools and property management software, all to better reflect the dedication to our clients’ needs and expectations. We’re glad to say we’re building a growing list of satisfied customers,” Jennifer adds. While good service can mean different things to different markets and industries, Harrington Brown operates on an honest, hassle free, and fast process guided by an unrivalled expertise in the area in which it operates. Jennifer knows that many other estate agencies are prone to over promising and under delivering due to their eagerness to onboard as many clients as possible – to the detriment of achieving results, and happy clients. “We make sure we do what it takes to make the selling or renting process as hassle and stress free as possible while still getting you the very best achievable price for your property sale. “We stage properties before photographing, bringing in our own staging props to empty properties or even furnished properties, to make sure they come to market in the best possible light.” It would be remiss to gloss over Harrington Browns location at the heart of Shotley Bridge Village (once the swordmaking capital of Britain!), as the agency has endeavoured to enrich the local community over the last couple of years. “Living in the village and owning a business in the same area gives us a great sense of community. We are proud to be main sponsor of Shotley and Benfieldside Tennis Club who have a growing membership and a fantastic and growing squad of junior players, many of whom play for the County.” This engagement has helped to fully flesh out Harrington Brown’s image as a true local, independent real estate agency that is actively contributing to the community it serves. With all this in mind, it’s no surprise that Harrington Brown was recognised in this year’s edition of the Northern Enterprise Awards. Embodying everything that comes with a true local expert, it has embraced the revitalisation of its rebrand to forge a future defined by enduring success. Harrington Brown Contact: Jennifer Hartburn Address: 46 Front Street, Shotley Bridge, Consett, Co Durham, DH8 0HQ Website: www.harrington-brown.co.uk Email: [email protected] Telephone: 01207 258500 Best Independent Estate Agency 2022 - County Durham “ We don’t have the backing that comes with being a bigger or franchised agent. But this means that every customer is special, and every bit of good feedback truly makes a difference. ”
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