SME News Northern Enterprise Awards 2023 / 50 Leading Innovators of Audiology Solutions 2023 - Greater Manchester Wigan Hearing has received an accolade as the Leading Innovators of Audiology Solutions 2023 in Greater Manchester. This in-depth exploration delves into the clinic's commitment to independence, cutting-edge technology, and a patient-first ethos that has garnered both local and industry-wide recognition. Discover how their unique approach, family-oriented culture, and plans for expansion are reshaping the landscape of audiology services, setting a new standard for excellence in patient care. In the bustling landscape of audiology services, one company has stood out as a beacon of innovation and patient-centric care – the family-owned local business based in Wigan – Wigan Hearing. Recognised as the Leading Innovators of Audiology Solutions 2023 in Greater Manchester, this clinic has consistently set itself apart by prioritising independence, cutting-edge technology, and a commitment to the well-being of its patients. Established in 2018, the clinic aims to provide Wigan with the best audiology services. As a family-owned venture, their values are deeply rooted in fostering a sense of community and personalised care. Over the years, the clinic has built strong relationships with its clients, transforming the patient-practitioner dynamic into something akin to friendship. The unique selling point that distinguishes Wigan Hearing from its competitors is its complete independence. In an industry often dominated by High Street stores tied to manufacturers, the clinic's autonomy allows it to prioritise the patient's needs above all else. While other establishments may feel obligated to promote specific products, this family-owned clinic can offer tailored solutions based solely on what is best for the individual. Reflecting on the industry trends of the past year, the clinic has observed a notable increase in patients requiring tympanometry services. Unlike many High Street stores unable to provide this essential diagnostic procedure, the clinic has adapted by introducing a state-ofthe-art 3D ear scanner. As the sole provider of this cutting-edge technology in Wigan, the clinic can now map the ear precisely, resulting in more discreet hearing aids that offer an optimal fit. The clinic envisions expanding its footprint, considering the possibility of adding another location to serve the growing demand for its services better. This strategic move aligns with the clinic's commitment to accessibility and ensuring its innovative audiology solutions reach a broader audience. The benefits of being based in the North, particularly in Wigan, have played a pivotal role in shaping the clinic's success. The local clientele is described as regular, friendly, and more akin to friends than mere patients. This affable atmosphere contributes to patient satisfaction and fosters a sense of community that sets the clinic apart in the competitive audiology landscape. Internally, the clinic prides itself on maintaining a family-oriented culture. While the staff primarily consists of family members, the clinic exudes a laid-back, friendly, and approachable vibe. This culture extends to patient interactions, simplifying complex information and ensuring that individuals feel comfortable discussing their audiological needs. In the recruitment process, the clinic looks for individuals who align with these values, seeking team members who share the commitment to compassionate care and personalised service. As the clinic continues to make strides in the audiology industry, its plans include an expansion that underscores its dedication to reaching more individuals in need of exceptional hearing care. The prospect of adding another location serves as a testament to the clinic's enduring mission to enhance the quality of life for its patients and solidify its position as a leader in innovative audiology solutions. In conclusion, Wigan Hearing, the Leading Innovators of Audiology Solutions 2023 in Greater Manchester, has seamlessly blended family values, independence, and cutting-edge technology to redefine the patient experience. With an eye toward the future, this family-owned clinic in Wigan is poised to continue its journey of excellence, ensuring that its legacy of innovation and patient-centric care echoes far beyond the boundaries of Greater Manchester. The ideas that the team have in mind will surely see the company reach even greater heights, and we will certainly be keeping a close eye on developments as to how far they can go. Innovation is key in the healthcare industry and there is definitely not a shortage of creativity at Wigan Hearing. Company: Wigan Hearing Name: Darren Glancey Email: [email protected] Web Address: www.Wiganhearing.co.uk
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