Northumbria Pipes is a small family business delivering a full-service approach to wood-burning stoves. From supply and design through to installation and maintenance, this specialist company does it all from its remarkable showroom located on the main high street in the town of Prudhoe. Aside from its speciality area of wood-burning stoves, Northumbria Pipes also possesses expertise in bathroom services from plumbing repairs to full bathroom redevelopments. Best Wood-Burning Stove Retail & Installation Company 2024 – North East & SME News Customer Service Excellence Award 2024 Recognised in our Northern Enterprise Awards for the second consecutive year, one does not have to look too far to see that Northumbria Pipes is a company renowned for its quality, which can be seen from the products stocked in its showroom through to the craftsmanship prowess embodied by its expert installation team. Given that it has recently joined the Guild of Master Craftsmen it is clear that this company is a first-rate player in the industry, and this has led to it becoming renowned across the North East and further afield in the UK. When it comes to stoves specifically, what sets Northumbria Pipes apart is its encompassing knowledge, which sees everything from a full home survey and design service to a pre-installation sweep carried out, as well as the creation of a breakout and inglenook if necessary. Sitting atop HETAS (Heating Equipment Testing and Approvals Scheme) certification – which ensures that a safe, tailored, and first-class service is delivered to every customer – the team here are setting the gold standard for their fellow professionals to follow. Several awards have followed as a result of the standard of service delivered here, which sees the team strive to refine the experience for their customers at every turn. They do this by guaranteeing satisfaction and consistency throughout, from first contact to the ongoing support and maintenance delivered even after installation. Such relentless dedication has resulted in this discerning company securing more than 30 five-star reviews across Google and Facebook over the years, further cementing its industry-leading status. As David Robertson, the owner of Northumbria Pipes explains: “I hope that we are driving up standards within the solid fuel industry. I’m often told that our approach is a professional one, whether it be from the quality of our contract or how knowledgeable and enthusiastic I am about my job.” It is not only David who demonstrates such esteemed knowledge and passion however, and this has been a common theme throughout the wider company since it first began trading more than two decades ago. Equally as special as the encompassing service provided by the team here is the showroom itself, with this quaint location stocking an unrivalled range of both wood-burning stoves and multi-fuel stoves from some of the leading manufacturers in the UK, such as Arada and ACR. The products of more niche brands are also sold, with stoves from smaller brands such as Chilli Penguin and Hamlet representing a more unique kind of excellence. Of course, as touched on in the beginning, Northumbria Pipes is much more than just a stove retail and installation company, and both the products and services it delivers when it comes to the likes of plumbing and heating, chimney sweeping and maintenance having only added to the frontrunner status that the company today enjoys. Ongoing expansion has also contributed to this, with Northumbria Pipes today stocking everything from Timco power tool accessories to PPE. A company committed to providing impeccable customer service across both its showroom and installations – not to mention the equally strong dedication it possesses concerning product quality – Northumbria Pipes remains the provider of choice as a result of the entirely in-house journeys it affords customers across the lifecycles of their appliances. When combined with the distinction that is on display by the company at every turn, a place in this programme for the second-year running was an obvious choice. “I’m proud every day of the company I have created from the ground up and enjoy being involved in all aspects of company life.” Contact: David Robertson Company: Northumbria Pipes Web Address: https://northumbriapipes.com/ Nov24116
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