Manchester-based Chrysalis Finance has been recognised in the Northern Enterprise Awards, celebrating the company's commitment to patient-focused healthcare finance and outstanding customer service. Best Healthcare Lending Company 2025 & Client Service Excellence Award 2025 The Northern Enterprise Awards, run by SME News magazine, champion thriving, resilient and forward-thinking businesses across Northern England. The awards highlight community, inclusion and opportunity, highlighting companies making a difference not just through profits but through purpose. For Chrysalis Finance, this award recognition reflects the company's dedication to putting patients first. Founded in 2014, the healthcare finance specialist enables tens of thousands of patients annually to access medical and dental treatments through payment plans. The company partners with more than 2,000 hospitals, clinics and healthcare providers registered with the Care Quality Commission in England and equivalent regulators across Scotland, Wales and Northern Ireland. Service excellence drives everything the company does. Chrysalis Finance holds a 4.9star rating on Trustpilot from 3,000 validated reviews, with 91% of reviews giving five stars. Google reviews show the same pattern, with a 4.9 rating from 900 reviews. The company's net promoter score stands at 82, rated as 'exceptional' and 'world-class' by both Bain and Co and Salesforce. The company's approach centres on responsible lending and ethical practice. Chrysalis Finance only works with regulated healthcare providers in the UK and only lends to people who can demonstrably afford the monthly repayments. This protects patients' financial health alongside their physical health. All loans are covered by the Chrysalis Patient's Promise, a six-point assurance giving patients confidence they're working with a responsible lender. Unlike unregulated Buy Now, Pay Later services, Chrysalis Finance offers regulated loans covered by Section 75 of the Consumer Credit Act, giving patients rights and recourse if anything goes wrong with treatment. Loan options range from six months interest-free to five-year terms, allowing patients to spread costs in ways that genuinely fit their circumstances. The company has retained what many describe as a family feel despite steady growth over the past decade. Three core values - care, trust and quality - are embedded through board-level commitment, comprehensive customer service training, and performance incentives tied to service delivery rather than sales targets. This culture extends to how Chrysalis Finance treats its own team. The company recently achieved Disability Confident Leader status, the highest level of accreditation under the UK Government's Disability Confident scheme. This places Chrysalis Finance among just over 30 UK financial services organisations to have achieved this recognition. Working with staff to understand their needs, the company developed leaders' sharing and learning workshops, disability passports ensuring support travels with employees through the organisation, and public commitments to openness about disability and wellbeing. The commitment to openness and transparency extends to the patient journey. The Chrysalis Finance team consistently asks for feedback and acts quickly on suggestions for improvement. While the near-4,000 reviews have led to exceptional ratings, the company places as much attention on listening to what could be better as it does on celebrating success. In late 2023, Chrysalis Finance embarked on a comprehensive review of its services across the complete patient journey. The improvements now benefitting patients include AI-powered best practice reviews, API-led integrated financial platforms with providers, enhanced online patient interaction, quarterly patient satisfaction surveys, enhanced SMS and email communications, and a dedicated patients’ care WhatsApp channel. Provider relationships have also been strengthened through biannual surveys, joint learning programmes and patient satisfaction awards; all directly helping improve patient care. The Northern Enterprise Award recognises what Chrysalis Finance has achieved: building trust through consistent delivery, maintaining exceptional customer satisfaction, and demonstrating genuine commitment to patient welfare. Board-level commitment to patient satisfaction, partnerships with regulated providers and responsible lending practices have created a business model that puts patients first. The company's journey from a 2014 startup to an award-winning healthcare finance provider has been built on staying true to founding principles. Patient satisfaction sits at the core of everything Chrysalis Finance does, embedded in strategy, operations, training and culture, driving every business decision and most importantly, the care patients receive. Contact: [email protected] Company: Chrysalis Finance Website: https://chrysalisfinance.co.uk/
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