Established during the unprecedented and incredibly tumultuous times of the Covid-19 pandemic, Complete Homecare 24 is a family business owned and operated by Roisin Austin and her brother, whose commitment to offer exemplary homecare services to everybody in need of them is a noble cause worthy of being championed. The team wholly understand both the importance and difficulty in maintaining independence through challenges such as dementia or palliative care, and this is why their service is tailored to the specific needs of an individual, with caring companions offering a bespoke service, all carried out in the comfort of a service user’s own home. We have the pleasure of catching up with Roisin, in order to find out more about the business. Best Home Care Company - Ulster With a guiding mission to provide better care in one’s own home in order to empower individuals to live an independent and fulfilled life as far as possible, Complete Homecare 24 places the uppermost emphasis on the power of family and being surrounded by the people that we love. As Roisin explains, “everyone works for their family, to provide for their family, to care for their family, and to be around the people they love and who love them.” This is why those who use the company’s services, and their families, are involved across every aspect of deciding the level and frequency of care that is to be provided, thus enhancing the support on offer and ultimately the quality of life afforded. Since operations commenced more than 3 years ago, this commitment to providing the best possible service has only intensified, with the team continuously learning, improving key elements of their service, and streamlining the way that they operate overall in order to yield better results. While this distinguishes the company and results in it being a beacon for positivity across the industry, Roisin believes that there is no element of competition between Complete Homecare 24 and any other companies operating in the field. As she describes, “the industry we are all in is a difficult business to manage”, thus there is nothing but mutual respect apparent for those also working within the sector. Across the company, there is also a determination to remain new and fresh, utilising the newest technologies to effectively maintain a robust management structure, and promote great relationships with carers on a consistent basis. This is of particular importance when navigating the broader industry, as staffing is something of an issue, in spite of the work definitely being available. In an attempt to remedy this, the team go above and beyond to make community care as appealing as possible, and luckily, this approach does seem to be working. Never content to settle, Roisin tells us that plans are in place to foster relationships with Southern trusts, as to bring care closer together and cut down long drives between calls. Wherever Complete Homecare 24 operates, it is bolstered by the kind-hearted nature of the Irish people, present throughout both its staff and those who use it services. As Roisin explains, “we have acts of kindness happening everywhere throughout the day, where carers are going beyond expectations, or service users are giving us feedback of how much we have helped improve the lives of their family.” It is this that ultimately spurs the team on, and this famed kindness is something that is also looked for when it comes to hiring new talent, with carers being employed who wholly embody what the company is about – providing service users with the highest calibre of care possible. High quality care is something that the company remains steadfast in achieving well into the future, but as for the immediate months, much of Complete Homecare 24’s plans are centred around expansion, and a desire to be contracted with all trusts across NI and beyond. Already operating firmly within the Northern trusts and receiving awards such as this for their high-quality homecare services, Roisin explains that these accolades, “give us the strength to move forward with the confidence that what we’re doing is right.” In summary, Roisin tells us, “we are very grateful to every single carer and manager who really does work tirelessly, and sometimes thanklessly, to help build our company, our reputation, and our care sector!” Contact: Roisin Austin Company: Complete Homecare 24 Web Address: https://completehomecare24.com/
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