Q1 2021

31 | Q1 2021 Sep20881 At The Forefront Of The Property Management Industry Founded in 1999, Combined Technical Solutions Ltd provide complete mechanical, electrical, and public health building services to a varied client base and managing agent portfolio. Following the firm’s well-deserved success in the Greater London Enterprise Awards 2020, we got in touch with Peter Williams to find out more. Since its establishment, Combined Technical Solutions Ltd has seen an organic growth and adapted to changing landscapes and requirements to continue providing high-quality services to its clients. To begin, Peter gives us a brief overview of the firm and offers more insight into its clientele. “Here at Combined Technical Solutions Ltd, we provide high-quality maintenance and repair services to improve our clients’ asset portfolios. With clients including Freshfields Bruckhaus Deringer LLP, AIG, UBM, Green Park, Reading, (Knight Frank), Lazard and One Creechurch Place, we have highly qualified engineers and effective technology to deliver an outstanding service. Additionally, we can offer project management support for customers across capital asset replacement and energy improvement initiatives. As a forward- thinking organisation, we are always striving to innovate and add real value to our customers’ property management strategy. In this regard, working safely, keeping things simple and the empowerment of staff is absolutely critical.” Across Central London the firm are in direct competition with several other property management companies, however in its attempts to stand out from the crowd, the team can offer clients four unique selling points as Peter explains further. “Firstly, we have the knowledge and expertise to be able to adapt to change. Secondly, in a very competitive arena we can provide the right services at the right price thanks to our transparent relationships. Thirdly, we can work operate in a safe manner while managing statutory requirements and lastly, with direct access to a board of directors and long-term industry partnerships the support on hand is second to none.” Over the last two decades, the firm have reached a number of milestones, but without the efforts of its staff this wouldn’t have been possible. Moreover, as Peter highlights, moving forward retaining and training its staff will be crucial if the firm are to maintain its position at the forefront of the property management industry. “Here at CFS we believe our people are our best assets, so naturally as staff members move up the ladder succession planning will be important in order to identify the individuals who can adapt to the vacant roles. Training wise, all employees joining CTS can expect a structured approach which meets both organisational and personal needs. This extends from induction to operational skills training, where recognised bodies are employed.” Just like many other industries in the country, the outbreak of COVID-19 has had a significant impact on the property management arena. Moreover, as Peter elaborates further, health and wellbeing and technology are the two biggest areas to be affected by the pandemic. “It goes without saying that this last year has seen a change across all industries either directly or through a series of events and factors. Following the return after lockdown, we adapted office space and improved air quality to ensure our staff were as comfortable as possible. In addition, with working from one static location becoming a thing of the past, we have fully embraced technology in order to stay connected with our colleagues in a remote manner.” Finally, Peter discusses the main benefits of the firm’s location before sharing some of its objectives for 2021 and beyond. “Looking ahead to what the future holds, we want to become more socially diverse in our industry, strengthen relationships and increase our client portfolio, further embrace new technologies and streamline our procurement processes.” Company: Combined Technical Solutions Ltd Contact: Peter Williams Website: www.cts-ltd.net