Q1 2021

59 | Q1 2021 Oct20446 Championing Restorative Justice in the Workplace The TCM Group is a conflict management company founded on the principles of understanding and empathy. With innovation and tenacity, it seeks to replace the use of retributive justice in the workplace with its radical new model: restorative justice. A human resources transformation and conflict resolution management company, the TCM Group is a business that operates investigative services, conflict management consultancy, and management programmes. It was founded in 2001 with the idea of a staunch focus on person centred management practices and practical ways of cultivating a healthy and effective atmosphere amongst teams in the workplace. It empowers its clients’ existing HR processes, encourages fair and just cultures, and works with employees and management to ingrain processes and practices that improve their environment. In this way, the TCM group seeks to increase productivity, increase engagement, drive collaboration, and enhance the wellbeing of organisations across a wide variety of sectors and industries. Whilst its main area of expertise lies in mediation and conflict resolution, it also offers training and consultancy services, providing a holistic approach to human resources transformation that benefits its client’s business at every level. This also means that its clients have the infrastructure in place to deal with such conflicts should they arise again in the future. Furthermore, the TCM Group empowers its client’s employees to actively engage in the processes and training it offers. In this way and by using an empathic and understanding approach, it can use a value-based perspective when it comes to complaints resolution, improving employee relations, and improving the efficacy of management and leadership. When it is hired by a client, it begins forging a working relationship of its own with them to achieve this. By viewing its work with its clients as more of a partnership, it finds it can approach things from their perspective, considering every individual difference within the given company to discern what needs changing. By developing a people and culture strategy on a case-by-case basis the TCM Group can imbed a people-first attitude in its clients workforce; in return, the client gains a solid set of values, systems, processes and behaviours that make for effective and cooperative problem solving. In this way it allows open dialogue and stakeholder engagement that eliminates the danger of communication breakdown. Its teaching and educational resources have been developed to maximise insight in the workplace, and its consultancy methods have been similarly designed. Both have been developed as highly accessible tools. In addition, it has been inspired by positive psychology, principle driven negotiation strategies, and the importance of developing emotional intelligence. The TCM Group believes that an engaging, empowering, and well- coordinated resolution of the challenges that the people within a business might face day to day is more effective than the traditional methods. Such methods are often divisive and adversarial, pitting colleagues against each other in uncomfortable and impersonal situations that do nothing to improve internal culture in the long term. Since its founding in 2001, it has developed an expert team, extensive experience, depth and breadth of knowledge in its field, and methodologies that have been decades in the making. It has worked with many a prestigious organisation such as Aviva, Royal Mail, HSBC, and many more to cultivate excellent working conditions in these places. It has also developed mediation schemes for a variety of public sector and governmental bodies – and thanks to its efforts, it was recently awarded the ‘mediation provider of the year’ award. Its flagship work lies in the Transformational Culture Model System. This methodology is a blueprint for a fair, just, and high performing workplace culture, and has been used by multiple organisations to form the backbone of their human resources strategies. The TCM System delivers all the company’s values by working to embrace diversity, promote learning, encourage accountability, and drive engagement. ‘This is not a soft option’, TCM states, instead it is one that secures hard business outcomes and fuels productivity by ensuring each person is working in an environment they are comfortable in. The TCM Model’s driving goal is to turn the tradition retributive justice model into a restorative one, and thus improve the health of businesses across the board. Company: The TCM group Contact: David Liddle Website: thetcmgroup.com