Q1 2021

93 | Q1 2021 Sep20429 Generating Results Learning and development has been highlighted as an important issue recently, thanks to coronavirus. Denise Smith tells us more about her firm, Select Training, what it has to offer and how it has successfully weathered the Covid storm so far. Select Training Services is a learning and development organisation that provides practical, cost-effective and customised development solutions for employers and individuals. Select Training Services works with clients through all stages of the process, from identifying development needs, design and delivery, to assessment and evaluation. It also works at individual, team, departmental and organisational level to ensure that any intervention we have is relevant to the needs of the business. Established in June 1995 by Denise Smith, the company has attracted a loyal client base with clients coming from all industries, including manufacturing, engineering, production, banking, insurance services and retail and also include both private and public sector. The range of services that Select Training Services offers are varied, from analysis, diagnostics and assessment tools, through to bespoke learning programmes, nationally recognised qualifications and accredited training courses, there is something to suit every need and requirement. With a service that meets or exceeds client expectations, coupled with enthusiasm, loyal partnerships and commitment, Select Training Services promises to provide clear and effective solutions for achieving and measuring success. “We see ourselves as a helpful extension to your business,” states founder Denise. “We spend quality time, to understand your industry, your business, your culture and your key objectives.” By working in partnership with clients, Denise and her team can find solutions to the learning and development needs required. On embarking on a new project, Denise will clearly define the aims and objectives, examine and strengths and expertise of the client, and implement a well- defined plan indicating key activities, timescales, and links between various contributors. “Our clients and customers know we always deliver and actively look for ways to add value. We have loyal, long-standing customers who return time after time and also willingly recommend us to others.” Customer satisfaction is at the heart of all that Select Training Services does. For learners, this means the experience they can expect is one where they will be fully involved in their learning and in control of their learning goals. The programmes offered are interactive, engaging and encourage continuous learning and development and the firm wants its learners to enjoy the experiences they have, therefore it is important that Select Training has experienced and qualified training and coaching staff. “For clients, we want them to recognise the value we bring, so we prove it,” explains Denise. “We always deliver on agreed projects, we encourage innovation and creativity within the learning programmes and we ensure any projects we are contracted for deliver results not only for the learner but for the business.” One of the biggest trends emerging at the moment, due in part to the Covid-19 pandemic, is the move to virtual classrooms. Not only has this changed the way courses and learning programmes are delivered, but the content and topics have evolved quickly too. With more people looking to build their skills as remote workers and remote leaders, Select Training Services has responded by developing new programmes to reflect this and has also included topics such as resilience and wellbeing. Therefore, the future for Select Training looks very bright indeed. “We have quickly adapted to the current climate and can offer our training services virtually, using a range of platforms. We are also currently developing our digital capability and introducing our learning management system to offer online learning courses. This will extend our services to individuals who would like to continue their personal and professional development beyond what is provided in their workplace.” Contact: Denise Smith Company: Select Training Services Web Address : www.selecttraining.com