SME News Q2 2025 / 14 ITHQ:Leading the Resilience Revolution In this rapidly advancing era of technology, a business is only as powerful as its IT systems and protection. As businesses struggle to keep up, however, many are left exposed to a myriad of technological threats. Based in Crawley, ITHQ is a forward-thinking business delivering precision-selected solutions via flexible, business-aligned models – preparing businesses to anticipate, withstand, recover, and evolve from any technological interruptions they encounter. We found out more from Sally Nursten, Chief Marketing Officer at ITHQ, as the company is named in the Business Elite Awards 2025. Founded in 2020, ITHQ was born from a drive to unleash the full potential of client businesses, reshape information strategies, and enhance resilience. Dedicated to solving even the most wicked technological problems for its clientele, ITHQ uses an expert combination of strategy, skills, and precision-selected solutions to deliver long-lasting and meaningful impact to its clientele. Having been established upon the core values of authenticity, transparency, accountability, and a growth mindset, the company uses precision-crafted processes and exceptional technologies to drive results. ITHQ is helmed by Scott Nursten, its Founder, Director, and CEO. Prior to establishing the business in 2020, Scott enjoyed a prestigious career within the technology industry. Having built a great reputation in the field, Scott sold his first tech business in 2007 – a Cisco Gold Partner. Since then, he has demonstrated his prowess through active involvement in building up several businesses for sale, alongside acting as non-executive Director of HubSpot Elite Partner, Struto. At the head of ITHQ, Scott leads his team to dominate the UK tech market by helping businesses with their technological journeys. Today, ITHQ stands as a key player in the market, and is regarded as one of Europe’s fastest growing businesses – ranked 222 in the FT 1000. The company has built a stellar reputation for success across various industries, working with organisations across public and private sectors including retail, education, healthcare, financial services, insurance, blue light, media and entertainment, leisure, and government. Regardless of the project scope, ITHQ will provide clients with a solution model tailored to their business needs that broadly follows three key steps: Embark, Accelerate, and Transform. Each project begins with a full assessment and gap analysis, which enables ITHQ to formulate the best strategies and solutions for the client. Then, the team will implement these strategies by building benchmarked solutions mapped to critical controls and tuned for the best outcomes. This is followed by the ‘run’ period of the project, in which ITHQ monitors and analyses business performance as the strategic roadmap unfolds. Finally, the company will then use this data to learn, improve, and upgrade its approach, advancing and evolving the tailored strategy with every cycle. “We are technical experts led by highly qualified and experienced strategists, ensuring that security is baked into our solutions,” Sally told us. “Whether the initial need is for risk management, cyber security, infrastructure, or a strategic review, our lifecycle process uses three-tofive-year roadmaps to ensure continuous, business-aligned projects. “Our customers report higher returns, the elimination of knee-jerk tech spend, and improved executive buy-in as a result. This strategic model, together with our technical expertise, sets us apart and drives our unprecedented Net Promoter Score. We receive a consistently high NPS, way above the industry standard. It is through this dedication to solving wicked tech problems for our clients that ITHQ has become synonymous with exceptional quality of solution delivery and customer service – good old-fashioned customer service is the reason for our fast growth.” This approach has proven incredibly successful and has enabled ITHQ to enhance and empower many businesses. One of its more notable successes has been its ongoing partnership with The Hippodrome, supporting the technological evolution of one of London’s most iconic landmarks. ITHQ has delivered and continues to manage more than 20 solutions that have enabled its essential systems to run smoothly and reliably, all while meeting the most stringent compliance requirements. Since its initial CCTV refresh project in 2021, ITHQ has become the resilience partner to The Hippodrome with both standalone and ongoing projects including infrastructure, cyber security, disaster recovery, and more. Philip Mitchell, Head of IT at The Hippodrome Casino, said of the partnership: “We have a personal relationship with some key people at ITHQ. Always available, they always answer your calls and texts as they come through. It’s a collaborative effort. We’ve worked with a lot of suppliers in the past and one of ITHQ’s strengths is that they have a really broad skillset, with expertise in many different areas. We’ve had new Wi-Fi systems, new gaming networks, and the whole production server is coming too, all with little to no disruption. It would not be possible without the support of ITHQ.” Contact: Sally Nursten Company: ITHQ Web Address: https://ithq.pro/ Mar25055
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