SME News Q3 2023 | 66 Providing Expert Solutions for the Hygienic Sector Established in 2002, Industrial Trading Solutions Ltd (ITS) is a team of experienced hygienic equipment specialists with over 100 years of combined technical knowledge and applied skills in a plethora of leading industries. Driven by a cornerstone of values – alongside a history of success – the company was awarded the title of 2023’s Best Hygienic Pumps & Heat Exchangers Provider – UK. We spoke with Marketing Manager, Liza Lavendar for more insight. Industrial Trading Solutions Ltd has positioned itself as an expert ‘one-stop shop’ for its clients, pointing them in the right direction when it comes to all things hygiene equipment, and able to cater to the largest of requirements. Multi-ISO accredited, ITS understands that its customer service does some heavy lifting when it comes to its current reputation in the greater market. Ultimately, there are few better options for those that want peace of mind that their needs are firmly met, with all expectations exceeded. Led by five core pillars – namely, reliability, respect, integrity, collaboration, and happiness – all employees work towards a consistently high quality of service and contribute to a rich internal culture in turn. “Our mission is to operate within a safe and transparent culture of respect and innovation. We are dedicated to positively conduct ourselves with high ethical standards and integrity. We will continue to invest in and develop our staff, reliable product ranges and services provided, to ensure the high standards expected within the markets we trade are upheld or exceeded. As the complete solutions supplier of choice, we value all stakeholders of the business and build strong relationships to reinforce our unrivalled reputation and future growth,” Liza explains. It’s clear from the outset that ITS has an intense focus on its team composition and dynamic, defined as it is by diversity, collaboration, and continuous professional development, as Liza moves on to discuss. “At ITS, we pride ourselves on our diversity at all levels and remain keen to support our staff to become the very best of themselves through training and educational opportunities. While we are determined to focus on our company vision, we will not compromise on our values and know that our people are at the forefront of being able to achieve our goals. Through apprenticeship programmes, work training schemes, in-house and supplier skills courses, and continuous improvement of our internal processes, we continue to invest in our staff.” As it stands, whatever a client needs or is working on, whether that be large system projects, one-off purchases, or repair services, ITS is equipped to manage it with ease. With its online shop, it has opened up its offerings to customers of all sizes, though its focus remains on ensuring that those customers get the right solution for them, not just a quick fix. “ITS offer solutions to fit our customers’ individual process, application, and budget requirements. We don’t just want the sale; we want to ensure they get the right system to achieve long-term results. We strive to be a part of their success and that’s why we have a range of hygienic equipment, systems, and accompanying industry knowledge to support our customers in making an informed decision when selecting the right equipment for their facility and for ongoing maintenance of said products.” “We are always working on projects with customers to make their processes more efficient, save costs, and produce more yield.” Like any pacesetter in the UK market, ITS has made significant progress on fine-tuning its sustainability drives, with all signs pointing to further developments in this arena moving forward throughout 2024 and beyond. By virtue of its client base, ITS is agile in its solutions, knowing that it has to be proactive – not simply reacting to the latest best practices and innovations. “Our technical team spend hours on-site in production facilities discussing these challenges with our customers and finding the best solutions for them,” Liza adds. Sustainable, cost-effective options are on the table over the next year, with an incoming release of its ‘ITSLite’ range which caters to a larger variety of budgets. In her closing comments, Liza summarises the company’s movements in these areas. “We have become a member of the SME Climate Hub to keep us on track and pledged to be carbon neutral by 2040. This means that we are always making changes and starting new initiatives internally, plus working with suppliers to make sure the equipment we supply are conforming where possible. “We recently launched our online platform so that customers can purchase hygienic equipment online and will continue to expand the ranges available on ITSLite. We also have a new range of budget-friendly ITS branded equipment due to be launched over the coming years. Testing is still in progress, but we hope that this range will offer our customers a reliable alternative to some of the more expensive brands on the market for our industry.” Company Name: Industrial Trading Solutions Ltd Contact Name: Liza Lavender, Marketing Manager Address: 6 Station Road Coleshill B46 1HT Socials: https://www.linkedin.com/company/ industrial-trading-solutions-ltd https://www. facebook.com/industrialtradingsolutionsltd https://mobile.twitter.com/ ITS63989965 https://www.instagram. com/industrialtradingsolutionsltd/ https://www.youtube.com/channel/ UCTydESr4a3Lc0JztKXwTlmw Web Address: www.industrialtradingsolutions.com Contact Email: [email protected] Telephone Number: 01675 465191
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